Medical Dispatcher

About the company

Principle Health Systems

Hospital & health care · 201 to 500 employees

What you'll do

• Client Services SupportRespond to all customer inquiries (phone/email) in a timely, courteous, and knowledgeable manner.Take ownership of customer issues and utilize resources to resolve them promptly.Maintain thorough knowledge of internal systems related to lab sample collection and processing.Enter new account inquiries into the LIS platforms (LabDaq, LabNexus, Phlebio, Sugar, Clinic, and NPI).Maintain critical call lists, standing orders, and discharge orders.Assist with monthly facility reports.Intake and process STAT calls.Collaborate with departments such as Laboratory, Imaging, Sales, and Corporate as needed.Support daily administrative tasks and internal reporting projects.
• Respond to all customer inquiries (phone/email) in a timely, courteous, and knowledgeable manner.
• Take ownership of customer issues and utilize resources to resolve them promptly.
• Maintain thorough knowledge of internal systems related to lab sample collection and processing.
• Enter new account inquiries into the LIS platforms (LabDaq, LabNexus, Phlebio, Sugar, Clinic, and NPI).
• Maintain critical call lists, standing orders, and discharge orders.
• Assist with monthly facility reports.
• Intake and process STAT calls.
• Collaborate with departments such as Laboratory, Imaging, Sales, and Corporate as needed.
• Support daily administrative tasks and internal reporting projects.
• Laboratory Dispatch OperationsEnsure all orders are dispatched, completed, and processed according to policies.Review, organize, and assign orders efficiently based on technician schedules and coverage areas.Track assignments and follow up on all dispatched orders throughout the shift.Prepare daily work assignments for multiple technicians and manage updates as needed.
• Ensure all orders are dispatched, completed, and processed according to policies.
• Review, organize, and assign orders efficiently based on technician schedules and coverage areas.
• Track assignments and follow up on all dispatched orders throughout the shift.
• Prepare daily work assignments for multiple technicians and manage updates as needed.

What you need

• Client Services SupportRespond to all customer inquiries (phone/email) in a timely, courteous, and knowledgeable manner.Take ownership of customer issues and utilize resources to resolve them promptly.Maintain thorough knowledge of internal systems related to lab sample collection and processing.Enter new account inquiries into the LIS platforms (LabDaq, LabNexus, Phlebio, Sugar, Clinic, and NPI).Maintain critical call lists, standing orders, and discharge orders.Assist with monthly facility reports.Intake and process STAT calls.Collaborate with departments such as Laboratory, Imaging, Sales, and Corporate as needed.Support daily administrative tasks and internal reporting projects.
• Respond to all customer inquiries (phone/email) in a timely, courteous, and knowledgeable manner.
• Take ownership of customer issues and utilize resources to resolve them promptly.
• Maintain thorough knowledge of internal systems related to lab sample collection and processing.
• Enter new account inquiries into the LIS platforms (LabDaq, LabNexus, Phlebio, Sugar, Clinic, and NPI).
• Maintain critical call lists, standing orders, and discharge orders.
• Assist with monthly facility reports.
• Intake and process STAT calls.
• Collaborate with departments such as Laboratory, Imaging, Sales, and Corporate as needed.
• Support daily administrative tasks and internal reporting projects.
• Laboratory Dispatch OperationsEnsure all orders are dispatched, completed, and processed according to policies.Review, organize, and assign orders efficiently based on technician schedules and coverage areas.Track assignments and follow up on all dispatched orders throughout the shift.Prepare daily work assignments for multiple technicians and manage updates as needed.
• Ensure all orders are dispatched, completed, and processed according to policies.
• Review, organize, and assign orders efficiently based on technician schedules and coverage areas.
• Track assignments and follow up on all dispatched orders throughout the shift.
• Prepare daily work assignments for multiple technicians and manage updates as needed.
• Education: a high school diploma

Key skills

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