Medical Assistant Telemedicine Services

Medical Assistant – Telemedicine Services Company: SynergenX | Low T Center | HerKare Location: Houston, TX Employment Type: Full-Time | Hybrid Compensation: $19.00 per hour Join Our Growing Healthcare Team! At SynergenX | Low T Center | HerKare , we’re passionate about helping patients feel their best through hormone replacement therapy, weight management, and targeted wellness services. We’re growing our Telemedicine Services team and looking for an enthusiastic, dependable Medical Assistant who enjoys helping people, staying organized, and making a difference in the patient experience. Bring Your Energy. Connect With Patients. Make an Impact. Do you enjoy helping people, solving problems, and keeping things running smoothly? As a Telemedicine Medical Assistant, you’ll help connect patients, providers, and clinic teams to support convenient, personalized care. You’ll play an important role in ensuring patients receive timely communication, follow-up, and support throughout their telemedicine experience. If you’re a strong communicator who thrives in a fast-paced, team-oriented environment, we’d love to meet you! Key Responsibilities Serve as a primary point of contact for patients receiving telemedicine services. Coordinate patient care with telehealth providers and clinic teams. Prepare, update, and maintain accurate patient documentation in the electronic health record (EHR). Communicate normal laboratory results to patients within established protocols and provide appropriate education. Respond promptly and professionally to patient questions and concerns. Escalate clinical questions or concerns to the appropriate provider. Schedule follow-up appointments and assist with payment processing. Track open patient concerns and follow through to ensure timely resolution. Create a positive, compassionate patient experience through every interaction. Support the Telehealth Supervisor with reporting, tracking, and daily operational needs. Maintain patient confidentiality and follow HIPAA requirements and company policies. Qualifications Active Medical Assistant certification required. Previous experience in telemedicine, virtual care, or clinical coordination preferred. Excellent verbal and written communication skills. Strong organizational skills and attention to detail. Ability to multitask, prioritize responsibilities, and manage multiple patient needs. Comfortable working in a fast-paced, collaborative environment. Proficiency with Microsoft Office and electronic health record systems. Dependable, adaptable, and professional with a patient-first mindset. Strong commitment to patient confidentiality and privacy. Successful completion of a background check, if required. Schedule & Work Arrangement Full-Time Schedule: Monday–Friday, 8:00 AM–5:00 PM. Hybrid Schedule: Monday: In-office Tuesday: In-office Wednesday: Remote Thursday: In-office Friday: Remote Candidates must be able to work onsite on designated days and maintain a productive, professional remote work environment on work-from-home days. Why You’ll Love Working With Us Competitive pay of $19.00 per hour. Hybrid work schedule. Health, dental, and vision insurance. Short-term and long-term disability coverage. Life insurance at no additional cost. Paid time off (PTO). Employee discounts and Plus One wellness benefits. Tuition reimbursement option. Onsite gym access. Supportive, collaborative team environment. Opportunities to grow with an expanding healthcare organization. Ready to Join Us? If you’re organized, compassionate, and passionate about helping patients, this is your opportunity to be part of the future of healthcare! Bring your communication skills, positive attitude, and commitment to patient care to a growing telemedicine team. Apply today and grow with SynergenX! Important Information About Your Application All applications and candidate communication are managed directly by our Talent Acquisition team. Please do not contact the clinic or Human Resources regarding your application status. If your qualifications match the position, Talent Acquisition will contact you directly regarding next steps. Equal Opportunity Employer SynergenX is proud to be an Equal Opportunity Employer. We are committed to creating an inclusive workplace where individuals are respected, valued, and given the opportunity to grow and succeed. Employment decisions are made without discrimination based on legally protected characteristics. Reasonable accommodations are available upon request. AI Note-Taking Disclosure We may use an AI-assisted tool during the interview process for note-taking and documentation purposes. AI is not used to make hiring decisions or independently evaluate or select candidates. All employment decisions are made by members of our hiring team based on the candidate’s qualifications, experience, skills, and overall fit for the position.