Medical Customer Service Representative
Priority Family Care Center
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- Pay
- $20 to $24
- an hour
- Location
- Los Angeles, CA
- Work style
- On-site
- Job type
- Full time
- Posted
- Oct 27
- 1 day ago
Career path
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About the company
Priority Family Care Center
Hospital & health care · 11 to 50 employees
What you'll do
- Answer incoming calls and make outgoing calls to patients and healthcare professionals.
- Assist patients with general questions and direct inquiries to the appropriate department.
- Schedule appointments and coordinate patient communications as needed.
- Verify and update patient demographic and insurance information.
- Assist with referrals, authorizations, and medical records requests as assigned.
- Document telephone calls and patient interactions accurately.
- Provide excellent customer service while maintaining professionalism.
- Maintain patient confidentiality and follow HIPPA requirements.
- Perform data entry, filing, faxing, and other clerical duties.
- Communicate with medical offices, providers, and insurance companies as needed.
- Previous customer service experience required.
- Medical background or experience in a HealthCare setting preferred.
- Experience working in a medical office, clinic, or healthcare call center, a plus.
- Excellent verbal and written communication skills.
- Professional telephone etiquette.
- Basic computer skills and accurate data entry.
- Strong organizational and multitasking abilities.
- Knowledge of HIPPA and patient confidentiality.
- SPANISH SPEAKER A MUST .
What you need
- Previous customer service experience required.
- Medical background or experience in a HealthCare setting preferred.
- Experience working in a medical office, clinic, or healthcare call center, a plus.
- Excellent verbal and written communication skills.
- Professional telephone etiquette.
- Basic computer skills and accurate data entry.
- Strong organizational and multitasking abilities.
- Knowledge of HIPPA and patient confidentiality.
Key skills
Spanish speakerCustomer service experienceCommunication skillsProfessional telephone etiquetteBasic computer skillsAccurate data entryOrganizational and multitasking abilitiesKnowledge of HIPPAPatient confidentiality
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Read the full posting here
Priority Family care, is seeking a professional, dependable, and customer-focused Medical Customer Service Representative to assist patients with inquiries, coordinate communication, and provide administrative support in a health care setting. The ideal candidate will have previous customer service experience and a medical background. SPANISH SPEAKER A MUST. Responsibilities: Answer incoming calls and make outgoing calls to patients and healthcare professionals. Assist patients with general questions and direct inquiries to the appropriate department. Schedule appointments and coordinate patient communications as needed. Verify and update patient demographic and insurance information. Assist with referrals, authorizations, and medical records requests as assigned. Document telephone calls and patient interactions accurately. Provide excellent customer service while maintaining professionalism. Maintain patient confidentiality and follow HIPPA requirements. Perform data entry, filing, faxing, and other clerical duties. Communicate with medical offices, providers, and insurance companies as needed. Qualifications: Previous customer service experience required. Medical background or experience in a HealthCare setting preferred. Experience working in a medical office, clinic, or healthcare call center, a plus. Excellent verbal and written communication skills. Professional telephone etiquette. Basic computer skills and accurate data entry. Strong organizational and multitasking abilities. Knowledge of HIPPA and patient confidentiality. SPANISH SPEAKER A MUST . HOW TO APPLY: Interested candidates should submit a resume highlighting their customer service and medical experience.