Medical Receptionist

Your Primary Focus — Phone Scheduling and receptionist duties: Answer incoming calls promptly, professionally, and warmly — you're the first voice patients hear Schedule, confirm, and reschedule patient appointments with accuracy, efficiency, and care Greet patients warmly when they arrive and assist as needed with check-in and out for visits Address patient questions about appointments, procedures, insurance, and billing both over the phone and in-person Build rapport over the phone — patients should feel heard, valued, and excited about their upcoming visits Manage the scheduling system to ensure appointments are accurate and the schedule runs smoothly Patient Payments: take patient payments at check in or check out and accurately record them in the patient record Supporting the Office: Manage patient records to ensure all information is current and precise Process patient payments accurately and professionally Support the team with filing, scanning, data entry, and other administrative tasks as needed Communicate effectively with patients, providers, and teammates — clear communication is everything Schedule & Pay: Full-Time Position: 38-40 hours per week Hours: Monday–Friday scheduling typically 7:30-4:30 Starting Pay: $18.50–$19.50/hour based on experience and performance Note: Schedule may adjust for Federal holidays and staff vacation coverage Your Qualities: Genuinely positive and upbeat — you bring energy and enthusiasm to your work every day A team player who cares — you actively contribute to a welcoming, supportive office culture A hard worker — you're willing to roll up your sleeves and do what it takes Excellent communicator — you listen actively, show empathy, and express yourself clearly Reliable and punctual — your teammates and patients count on you to show up and follow through Organized and detail-oriented — you anticipate problems and prevent them from happening Calm and focused — you handle the natural chaos of a busy clinic with grace and professionalism Eager to learn — you're genuinely curious and excited about developing new skills Professional appearance and demeanor — you represent our practice with pride Required: Strong customer service experience (retail, hospitality, or similar environments count!). Prefer at least 18 months in a medical, med spa or dental setting Excellent phone etiquette and communication skills Willingness to learn and grow in a medical setting Preferred: Prior experience in a medical office or patient-facing healthcare environment Familiarity with scheduling software or patient management systems Basic understanding of medical insurance and billing concepts All your information will be kept confidential according to EEO guidelines. Why Join Us? Growth & Development: On-the-job training — you'll learn everything you need to succeed Mentorship from our experienced clinical team Clear pathway to expand your responsibilities and advance your career within our practice Opportunity to develop valuable healthcare skills that open doors Our Culture: A close-knit team that genuinely cares about each other Fast-paced, friendly environment where no two days are the same Leadership that listens and values your input Patients who appreciate and remember you Full-Time Benefits: Health and Dental Insurance Consistent Monday–Friday schedule (no weekend or evening shifts) Employee discount on aesthetic procedures and premium skincare products About Us We're more than a medical practice — we're a team of professionals dedicated to helping our patients feel confident and cared for. We believe in building a workplace where everyone matters, your contributions are noticed, and there's real opportunity to grow.