Member Bills Specialist

Healthcare shouldn’t be something you worry about when taking care of your family.That’s why when you join Redirect Health, your healthcare costs nothing out of your paycheck—and the same is true for your spouse and children.No monthly premiumsNo deductiblesNo surprise medical billsMost team members avoid tens of thousands of dollars in healthcare costs compared to traditional health plans.This isn’t a perk.It’s part of our mission.Who We AreRedirect Health exists to make healthcare affordable for small businesses and people who can’t afford traditional employer insurance.We help real people navigate a system that is often confusing, expensive, and frustrating—and we do it with empathy, accountability, and simplicity.If you want your work to matter to families every single day, you’ll find purpose here.How We Work (Our Core Values in Action)At Redirect Health, our values guide how we show up for each other, our clients, and our members.We do our best work when we:Obsess Over PeopleWe are always helpful, friendly, and human.Own It to CompletionIf we take something on, we see it through.Always Improve & AdaptWe learn quickly and adjust without ego.Always Start with “Yes, We Can Help You”We lead with solutions and figure out the rest.Succeed as a TeamWe win together through trust and collaboration.Detest Waste & Unnecessary ComplexityWe remove friction so we can focus on what truly helps people.If these values resonate with you, you’ll feel at home here.About This RoleMember Bills Specialist exists to support members through complex or escalated healthcare challenges and ensure their experience ends with clarity, resolution, and trust.In this role, you will:Serve Redirect Health members, providers, and internal care teamsBe responsible for resolving escalated member issues, clear communication, and accurate documentationDirectly impact how supported, empowered, and confident members feel after navigating difficult healthcare situationsThis is a hands-on role for someone who:Enjoys problem-solving, empathetic communication, and turning challenges into solutionsTakes ownership and follows throughWants their work to have real-world impactWhat You’ll DoIn this role, you will:Own: Resolution of escalated member issues by investigating, analyzing, and delivering timely solutionsSupport: Members by listening with empathy, explaining next steps clearly, and setting realistic timelinesCollaborate with: Providers, internal care teams, and senior partners to resolve complex issuesImprove: Member experience and internal processes by identifying trends and opportunities for improvementAdvocate for: Members by ensuring their concerns are heard, addressed, and resolved fairlyA strong performer in this role is known for:Remaining calm, empathetic, and solutions-focused in high-stakes situationsCommunicating clearly with members and partners, even when issues are complexConsistently turning difficult situations into positive member outcomesHow Success Is MeasuredSuccess in this role is measured by:Success in this role is measured by:Timely and effective resolution of escalated member issuesMember satisfaction following issue resolutionAccuracy and completeness of documentation and follow-upStrong collaboration with internal teams and stakeholdersWhat We’re Looking ForWe’re looking for someone who:Brings relevant experience in customer service with a strong emphasis on phone communicationCommunicates clearly and with empathyTakes ownership and follows throughEnjoys simplifying complex situationsWorks well across teams and rolesCares deeply about helping peopleWhy Join Redirect HealthWhat “Free Healthcare” Actually MeansWhen we say free, we mean no money out of your paycheck and no cost when you need care:No monthly premiumsNo cost to add your spouse or childrenNo deductibles (we reimburse them)No out-of-pocket maximumsThis benefit alone can save families tens of thousands of dollars.What You’ll EarnPay range: $19.84-$23.27 per hourFREE healthcare for you and your entire familyDental & Vision insurancePaid time off & sick time401(k) accessA mission-driven team that believes in doing the right thingReady to Make a Difference?If you’re looking for more than just a job—and want to help reshape how healthcare works for families—we’d love to hear from you.Legal StuffRedirect Health is an Equal Opportunity Employer (EOE). Employment with Redirect Health is at-will. Nothing in this job posting or the application process creates a contract or guarantee of employment. Please note this job description is not designed to contain a comprehensive listing of activities, duties, or responsibilities required for this role. Duties, responsibilities, and activities may change at any time with or without notice. Redirect Health does not provide employment-based visa sponsorship now or in the future for this position. Applicants must be currently authorized to work in the United States without sponsorship.