Member Service Representative - Contact Center

Ready to launch a career where your work truly matters? Join Kohler Credit Union as a Full-Time Member Service Representative in our Contact Center in Sheboygan, WI. Starting pay ranges from $17.45-$19.50 per hour, and no prior financial industry experience is required. This is a great opportunity to build a long-term career in customer service, banking, and financial services with an organization that values employee growth, member experience, and community impact. Why Join Kohler Credit Union? At Kohler Credit Union, we're committed to helping employees grow both personally and professionally. We offer competitive pay, opportunities for career advancement, and a comprehensive benefits package designed to support your success and well-being. Benefits include medical, dental, and vision insurance, a 401(k) with employer contributions, generous paid time off, tuition reimbursement, ongoing career development opportunities, and a collaborative, supportive workplace culture. Customer Service Representative Responsibilities As a Member Service Representative, you'll serve as the first point of contact for members by delivering exceptional customer service and creating positive customer experiences through phone support, email support, chat support, and secure messaging. Key responsibilities include: Answering member questions and resolving customer concerns efficiently Providing account support and financial solutions tailored to member needs Building and maintaining strong customer relationships Assisting with debit card requests, mobile deposit verification, and account servicing Utilizing internal tools to accurately document customer interactions Maintaining attention to detail while following compliance and regulatory requirements Collaborating with a team-oriented environment to meet service goals and support member satisfaction Managing multiple priorities in a fast-paced contact center environment Participating in ongoing training, coaching, and professional development opportunities Qualifications High school diploma or equivalent required Customer service, retail, sales, call center, or client support experience preferred Strong communication skills and professionalism Excellent multitasking, organizational, and problem-solving abilities Ability to work effectively in a fast-paced environment Commitment to delivering outstanding customer satisfaction Schedule Monday-Thursday: 8:00 AM - 5:00 PM Friday: 8:00 AM - 6:00 PM Rotating Saturdays: 9:00 AM - 12:00 PM Apply Today Start your career in banking customer service and financial services with a team that values your contributions, supports your development, and makes a meaningful impact in the community every day. Applicants must be legally authorized to work in the United States without current or future visa sponsorship.