Member Service Representative

Member Service Representative (onsite) General Electric Credit Union is a not-for-profit, member-owned full service financial institution headquartered in Cincinnati with branches in Ohio and Kentucky. At GECU, we pride ourselves on maintaining quality service, being an employee-friendly workplace, and developing our team members while teaching you the skills to lead you to career advancement opportunities. Overview: The Member Service Representative serves as the primary point of contact for members of the credit union, handling a variety of inquiries and transactions via inbound calls. The Member Service Representative maintains high levels of member satisfaction and provides essential support and solutions to members’ general financial questions and concerns. Essential Responsibilities:Assist with inbound member telephone inquiries, striving for first contact resolution in a timely and efficient mannerResolve questions and assist members with inquiries including, but not limited to:General account questionsOnline banking supportCredit and debit card inquiriesTransactions including loan payments and internal transfersEducate and assist members with other credit union products and servicesRecommend products and services to enhance members’ financial livesCollaborate with internal team members through virtual channels to resolve inquiries and issues as necessaryConvey member feedback through appropriate channels to be evaluated and addressed Education and Experience: High school diploma or GED requiredMinimum six months of experience in customer service requiredPrior call center experience preferredPrior experience in a financial institution or related field preferred Knowledge, Skills, and Abilities:Ability to learn and maintain proficiency in multiple computer systems including Microsoft Office products and Credit Union systemsEffective at working in a fast-paced environment with the ability to multi-taskInterpersonal and customer service skills to provide an exceptional member experienceProficient verbal and written communication skills to interact with both members and internal team members in a professional manner At GECU, we want to support your wellbeing by offering a wide range of benefits: Health, Dental and Vision insuranceLife and Disability insurance optionsPaid Time Off starts accruing once hired and take your birthday off - paid401k Retirement plan with up to a 10% match of your base gross compensationTuition reimbursement opportunities & professional developmentVolunteer opportunities -and earn additional PTO hours!On-site clinics for Vaccines and Mammograms And many more! Come join GECU as we are a curated culture of respect, understanding, and mutual recognition. We believe forming bonds and connecting with each other only stands to strengthen the service we provide to our members in our mission of improving the Quality of Financial lives! General Electric Credit Union is an Equal Opportunity Employer