Mitsubishi Parts & Warranty Administrator

Mitsubishi Parts & Warranty Administrator Location: Wilmington Branch | Schedule: Monday-Friday, 8 AM– 5 PM | Compensation: $22.00–$24.00/hour Position Overview Homans Associates (HA) is a subsidiary of the largest independent HVAC/R distribution company in the world, Watsco, Inc. We proudly distribute the Mitsubishi, Armstrong and Bryant brands of HVAC equipment, as well as a full line of HVAC residential and commercial parts, supplies, and accessories. We have locations throughout New England, New York, and New Jersey. This position is a full-time position working in the Mitsubishi Product Division as a Mitsubishi Parts & Warranty Administrator with a primary role of processing and managing our parts & warranty claims for our customers and interact with the manufacturer to process and support our customers. This position will report to the Parts & Warranty Dept. Supervisor and the Operations Manager of the Mitsubishi Product Division (MPD). Company Website: http://www.homans.com/careers Responsibilities of a Mitsubishi Support Coordinator: Generate and manage the Mitsubishi Parts & Warranty process and claims for customers, working on a team of parts and warranty specialists Support the Mitsubishi Product Division team and the rest of our company related to all Mitsubishi parts & warranty support Qualifications of a Mitsubishi Support Coordinator: Excellent customer service skills, attention to detail, self-motivated and driven, able to work in a fast-paced environment, time management skills, organized and team focused will all be required qualifications a potential candidate must exemplify Ability to learn and utilize new software quickly and accurately (* Company CSD computer system, *Salesforce, *Microsoft Office, *Moblico, *Zoom etc.) *Training will be provided High School Diploma or GED required. College degree and/or related customer service experience preferred Theres no place like Homans! Competitive compensation with growth potential Career advancement opportunities – internal mobility to expand your role Comprehensive benefits (Medical, Dental, Vision, 401k, HSA, PTO, EAP) Employer-Paid Life/AD&D Insurance Employee Stock Purchase Plan Health & Wellness Program Homans Associates is an Equal Opportunity Employer