Nissan Warranty Administrator

For more than 70 years, Walser Automotive Group has put people first: our customers, our employees, and our communities. As a family-owned, family-run company, we’ve grown to 29 dealerships representing 26 brands across Minnesota, Kansas, and Illinois. We lead with innovation, technology, and a promise to deliver an exceptional experience every time. And your work here matters: a portion of every vehicle sold and serviced supports the Walser Foundation, investing in schools, nonprofits, and workforce programs in our communities. At Walser, success starts with people. Join us to build a career where you can grow, belong, and make a real impact. Compensation: $19-$26 hourly Schedule: Monday - Friday 7:30 am - 4:00 pm. What You’ll Do: Ensure warranty repairs are carried out to the highest standards of quality possible to ensure customer satisfaction Book Warranty tickets Manage the warranty and extended warranty schedules along with the credit card schedules and maintain a working relationship with accounting Responsible for checking, verifying, and processing vehicle warranty forms Record, check, and process all claim information in line with manufacturer conditions Process and reconcile claim settlement paperwork received from manufacturers and concessionaires Receive and reconcile payment summaries from concessionaires and record all under/overpayments, making enquiries and investigations as appropriate and recommending sums for write off Correct and resubmit rejected claims where it is felt that the claim is valid. Reporting on claims rejected for which a resubmission is not possible Ensure that correct charges are made as appropriate on goodwill claims Proactively investigate overdue claims and discuss issues raised with manufacturer/concessionaire representatives and fellow staff as appropriate Investigate and query unsettled and short paid claims, and assess their causes Help to ensure a customer-satisfying level of service in respect of warranty work performed Explain warranty conditions and procedures to internal customers to avoid misunderstanding and conflict Control all filing of claim paperwork to ensure a clear audit trail which can be clearly followed and proven to any manufacturer’s /concessionaire’s warranty auditor Close customer pay and internal repair orders when necessary Assist in end of day cashier close, cashiering customer and training cashiers when necessary Must wear safety eyewear at all times when in dealership service departments Must wear hard-toed shoes and slip resistant footwear in when in dealership service departments All other duties, tasks and/or projects as assigned Additional Duties Inspect, monitor, and process P2P invoices to ensure accuracy Ensure PDI billing is processed correctly to OEM and payment is received to clear schedules Monitor sales rebates weekly to ensure payment is received from OEM; escalate errors to the GM for correction Monitor due bill schedule weekly to ensure there are no items over 60 days outstanding Uphold Walser’s Core Values:Do The Right Thing, Lead By Example, Display Positive Energy, Be Open Minded What You Bring: Must have strong data entry skills to enter information onto the computer and other warranty systems Ability to operate current computer software (Word, Excel, Manufacturer website, etc.) Ability to assess and report on warranty repairs ADP experience highly desired A good understanding of automotive parts and cars is desired Good interpersonal and communication skills Must be extremely detail oriented Must have a positive attitude and work well in a team environment What’s In It For You? Paid Time Off (PTO) – Take time to relax, spend with family, or enjoy personal time away Career Growth & Opportunity for Advancement We promote from within and provide clear career paths, mentorship, and opportunities to develop and grow your career. Fertility & Adoption Assistance: Receive up to $10,000 in financial assistance for fertility treatments and adoption expenses. Comprehensive Health Benefits: Enjoy medical, dental, and vision coverage, plus access to HSA and FSA plans to help manage healthcare costs. Access to Blue Cross Blue Shield medical coverage and access to additional wellness benefits. Life Insurance & 401(k) with Employer Match: Plan for your future with company-paid life insurance and a 401(k) program that includes an employer match. Paid Clothing Program: Twice a year, choose from a hand-curated collection of branded Walser apparel—on us. Employee Discounts: Enjoy exclusive employee discounts across products and services. Employee Resource Groups: Connect, learn, and grow with our inclusive Employee Resource Groups, including Women of Walser, Drive with Pride, Asian Hmong Alliance, and Veterans at Walser. Community Involvement Make an impact through volunteer opportunities with the Walser Foundation, supporting local causes and giving back to the communities we serve. Employee Assistance Program (EAP) – Support for personal and professional challenges Referral Program – Earn referral bonuses for referring talented candidates Apply today and help drive operational excellence at Walser Automotive Group! Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. Walser Automotive Group is an EOE/Veterans/Disabled/LGBTQ+ employer.