NOC Technician I

Nex-Tech is seeking a Network Operations Center (NOC) Technician I to monitor and support network systems that deliver critical services to our customers. This role provides first-level troubleshooting and ensures network performance and uptime. This position is ideal for someone who enjoys technology, problem-solving, and working in a fast-paced, 24/7 operations environment! What You’ll Do:• Monitor network systems for alarms, outages, and performance issues • Perform first-level troubleshooting and issue resolution • Open, update, and escalate trouble tickets as needed • Communicate with internal teams, customers, and vendors during incidents • Support network maintenance activities and scheduled events • Document issues, actions, and resolutions accurately • Assist with reporting and daily network status updates • Respond to inbound requests via phone, email, and ticketing systems What You Bring:• Basic understanding of networking concepts • Strong troubleshooting and problem-solving skills • Ability to follow processes and respond to alerts quickly • Strong communication and documentation skills • Ability to multitask and prioritize in a fast-paced environment • Willingness to work flexible hours, including nights and weekends Education & Experience:High school diploma or equivalent with some experience in network monitoring or technical support (or equivalent training). Why Nex-Tech?• 401(k): 4% flat company contribution + up to 6% match • Insurance: Health, Vision, and Dental coverage • Time Off: Paid vacation and sick leave • Perks: Free Nex-Tech Internet and service discounts • Bonus: Performance-based increases and profit-sharing • Support: Training and career development opportunities Grow Your Career at Nex-TechStart your career in Network Operations and build the foundation for advanced technical roles! Nex-Tech is an equal opportunity provider and employer.