Office Administrator/ Shared Services Coordinator- Full Time- 1st Shift

About the company

Forward Air

Transportation/trucking/railroad · 1,001 to 5,000 employees

What you'll do

• Support accounts payable (AP), accounts receivable (AR), billing, settlements, credit, collections, and related activities as business needs require.
• Process financial transactions accurately and in compliance with established procedures, internal controls, and company policies.
• Review invoices, storage bills, toll-related charges, and other operational expenses for accuracy and completeness.
• Assist with invoice submission, payment processing, and accounts payable support activities.
• Support settlement processes by preparing documentation, maintaining records, and coordinating required information.
• Review customer and vendor account information and assist with resolving routine discrepancies.
• Communicate with terminals, operations teams, customers, and vendors to research and resolve billing, payment, toll, storage, and account-related issues.
• Assist with billing activities, rate validation, and invoice accuracy reviews to support customer satisfaction and revenue integrity.
• Maintain organized records, documentation, and audit support files across all supported functions.
• Monitor shared inboxes, workflow queues, and assigned tasks to ensure timely service delivery and issue resolution.
• Support month-end and periodic accounting activities through data gathering, record maintenance, and transaction processing.
• Assist with data collection, reporting, and basic reconciliation activities to support operational and financial performance.
• Support training, system updates, testing activities, and implementation of process enhancements within shared services operations.
• Collaborate across accounting, operations, and terminal teams to ensure efficient workflow execution and a high level of customer service.
• All other duties as assigned to meet evolving business needs.
• Education: High school diploma or GED equivalent required; Undergraduate degree in a related field preferred.
• Certification/Licensure: Relevant certifications in accounting, bookkeeping, accounts payable, accounts receivable, or related disciplines are a plus.
• One or more years of experience in accounts payable, accounts receivable, billing, settlements, shared services, customer service, transportation administration, or related operational support functions preferred.
• Transportation, trucking, logistics, intermodal, or freight industry experience preferred.
• Experience working with ERP, accounting, transportation management, or business systems such as Oracle, SAP, Workday, Sage, or similar platforms preferred.
• Strong attention to detail and ability to process high volumes of transactions accurately and efficiently.
• Ability to prioritize multiple tasks, meet deadlines, and adapt to changing business needs in a fast-paced environment.
• Effective verbal and written communication skills with the ability to work collaboratively across accounting, operations, and terminal teams.
• Basic analytical and problem-solving skills with the ability to identify discrepancies and escalate issues appropriately.
• Demonstrated discretion and confidentiality in handling and protecting sensitive information.
• Technical: Proficient with common office technologies, including Windows PCs, Microsoft O365 (Outlook, Word, Excel, PowerPoint, etc.) and web conferencing (Teams, Zoom, Webex, etc.)
• Environment: Comfort commuting to/from and working in a 100% on-site setting (listed in this posting).

Keywords for your resumePro

The words this employer's screening is likely to look for.