Office Assistant

Office Assistant - Fink's Jewelers (Richmond, VA) Position: Full-Time Office Assistant Location: New flagship store at N. Gayton Road & W. Broad Street, Richmond, Virginia Pay: $20-$22 per hour, plus participation in the office staff repair commission program Key Responsibilities Support sales activities using the POS system Process sales transactions Handle layaways and special orders Maintain customer records, special order files, and layaway files Processing incoming and outgoing inventory transfers Prepare packages and documentation for shipping and mail Manage jewelry repair intake and follow-up Communicate repair estimates Track completion and shipping dates Notify customers when repairs are complete Assist customers in person and by phone Research transactions using the company's ERP software Perform other administrative duties as assigned Qualifications Highly organized and detail-oriented Proficiency with Microsoft Office products Strong customer service and communication skills Comfortable learning and using POS and ERP systems Ability to manage multiple administrative tasks accurately Schedule Favorable retail hours Monday-Saturday Closed Sundays Benefits Health, Dental, and Vision Insurance Health Savings Account (HSA) Flexible Spending Account (FSA) 401(k) Retirement Plan Paid Holidays and Paid Time Off Short- and Long-Term Disability Insurance Company-paid Life Insurance Voluntary Life Insurance Employee Discount Professional Development Assistance Referral Program About Fink's Jewelers Founded in 1930 in Roanoke, Virginia, Fink's Jewelers is a family-owned company now operating 12 locations across Virginia, North Carolina, and Tennessee. The company emphasizes exceptional customer service and has been recognized as one of America's Top 50 jewelers.