Office Coordinator

The Office Coordinator plays a dual operational role, acting as the primary point of contact for customer-facing retail counter interactions while managing essential administrative, clerical, and order-processing support for the facility. This position balances cash management, Point of Sale (POS) operations, order tracking, record maintenance, and office logistics to ensure smooth day-to-day operations across both the showroom and back office.Key ResponsibilitiesRetail front counterGreet walk-in customers and help them find products or place ordersProcess sales, returns and payments using the POS system; handle cash and balance the drawerAnswer product, pricing and availability questions, and route technical questions to the right personLook up orders, check stock and coordinate pickups with the warehouseKeep the counter and showroom area clean, stocked and organizedOffice administrationAnswer and direct phone calls; take messages and respond to general inquiriesEnter orders, invoices and customer records accurately in company systemsFile, scan and maintain paper and digital recordsOrder and track office supplies; receive and sort incoming mail and deliveriesSupport the team with scheduling, visitor check-in and other tasks as assignedSkills, Knowledge and ExpertiseCustomer Service: Welcoming communication style for greeting walk-in visitors and resolving counter inquiriesPOS & Cash Handling: Experience processing sales, handling returns, and balancing the cash drawer accuratelyAdministrative Support: High attention to detail with data entry, invoicing, recordkeeping, and managing office suppliesMultitasking: Ability to balance walk-in customer traffic while completing back-office paperworkPhone & Communication: Professional telephone etiquette for answering calls, routing inquiries, and taking clear messagesComputer Literacy: Working knowledge of Point of Sale (POS) systems, order lookup software, and Microsoft Office / Google WorkspaceTeam Coordination: Ability to communicate smoothly with warehouse staff to verify stock and coordinate customer pickupsWhy it's great to build your career with us!We are a tight-knit group, and we understand the needs of our teammates. This personal connection allows us to strategically design competitive benefits packages that enhance the employee experience and support overall well-being.Some of our benefits:Health, Vision & Dental Insurance with company contributionsFree Employee Assistance Program: 24/7 accessGenerous paid time off (PTO) that increases with tenureVolunteer Paid Time Off: Give back to our community & get paid!401k Matching Options with no Vesting RequirementsApplications are being taken exclusively online for this role, we look forward to learning about the ways that your talents will support the growth and vision of our organization!This job description is not intended to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.The GMES family of companies provides to individuals of all races, national origin, gender, sexual orientation, marital, and veteran status, equal employment opportunities within our dynamic growth plans.#ZR