Onsite Customer Service Specialist
Ricoh
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- Location
- Philadelphia, PA
- Work style
- On-site
- Job type
- Full time
- Posted
- Oct 7
- 13 days ago
Career path
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About the company
Ricoh
Biotechnology · 2 to 10 employees
What you'll do
- Receive, track, sort, and organize incoming packages using internal tracking systems.
- Deliver packages throughout a connected multi-building campus environment.
- Assist customers with package pickups and respond to service-related inquiries.
- Support shipping and receiving operations and maintain accurate records.
- Perform basic copy, print, and document production services (training provided).
- Provide professional customer service while meeting service level expectations.
- Operate carts and transport packages safely throughout the facility.
- Maintain organized work areas and follow operational procedures and safety guidelines.
- Support additional office services tasks as assigned.
- Strong customer service and communication skills.
- Professional and dependable work ethic.
- Ability to work effectively both independently and as part of a team.
- Comfortable using technology and learning new systems.
- Ability to lift up to 50 pounds and perform physical activities including walking, bending, standing, and pushing carts throughout the day.
- Ability to provide a positive customer experience in a service-oriented environment.
- Previous customer service experience.
- Experience with shipping, receiving, package handling, mailroom, logistics, or warehouse operations.
- Experience supporting copy, print, or office services.
- Familiarity with package tracking systems or inventory tools.
- Frequently walk between locations within a campus setting.
- Lift, carry, and move items weighing up to 50 pounds.
- Push carts and transport packages throughout the day.
- Regular bending, reaching, standing, and movement are required.
- Work in a professional university environment.
- Variety of responsibilities combining customer service and operational support.
- On-the-job training provided for print and package management functions.
- Opportunity to be part of a collaborative and service-focused team.
What you need
- Requires strong customer service and communication skills, a professional and dependable work ethic, and the ability to work independently and on a team.
- Must be able to lift up to 50 pounds and walk, bend, stand, and push carts throughout the day.
Key skills
customer servicecommunication skillspackage handlingshipping and receivingpackage tracking systemsinventory toolsComfortable using technology
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Perks
- On-the-job training
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Read the full posting here
Role Overview
We are seeking a customer-focused and dependable On-Site Customer Service Specialist to support package receiving, delivery, printing, and office services operations within a university campus environment. This is a hands-on role that combines customer service, package logistics, and office support. The ideal candidate enjoys staying active, interacting with customers, and delivering exceptional service in a fast-paced setting.
Key Responsibilities
Receive, track, sort, and organize incoming packages using internal tracking systems.
Deliver packages throughout a connected multi-building campus environment.
Assist customers with package pickups and respond to service-related inquiries.
Support shipping and receiving operations and maintain accurate records.
Perform basic copy, print, and document production services (training provided).
Provide professional customer service while meeting service level expectations.
Operate carts and transport packages safely throughout the facility.
Maintain organized work areas and follow operational procedures and safety guidelines.
Support additional office services tasks as assigned.
Qualifications
Must Have
Strong customer service and communication skills.
Professional and dependable work ethic.
Ability to work effectively both independently and as part of a team.
Comfortable using technology and learning new systems.
Ability to lift up to 50 pounds and perform physical activities including walking, bending, standing, and pushing carts throughout the day.
Ability to provide a positive customer experience in a service-oriented environment.
Preferred Qualifications
Previous customer service experience.
Experience with shipping, receiving, package handling, mailroom, logistics, or warehouse operations.
Experience supporting copy, print, or office services.
Familiarity with package tracking systems or inventory tools.
Physical Requirements
Frequently walk between locations within a campus setting.
Lift, carry, and move items weighing up to 50 pounds.
Push carts and transport packages throughout the day.
Regular bending, reaching, standing, and movement are required.
Why Join Us?
Work in a professional university environment.
Variety of responsibilities combining customer service and operational support.
On-the-job training provided for print and package management functions.
Opportunity to be part of a collaborative and service-focused team.
Note: This is an active, customer-facing position and is not a traditional desk-based customer service role. Candidates should be comfortable with both customer interaction and physical daily activities.