Operations Associate (Pharmacy)

Healthcare is broken at the first step: patients can't find the right care, understand what it costs, or access the medications they need. Mochi Health is fixing this. We're building an AI-driven marketplace that makes healthcare discoverable—connecting patients to the right providers, transparent pharmacy pricing, and affordable medications. Over the past few years, we've grown rapidly by combining clinical expertise with technology that actually works for real people, not just hospital systems. Our platform does what legacy healthcare can't: it gives patients transparent pricing before they pay, personalized medication management that follows them across providers, and long-term access to their own medical records. We're proving that healthcare can be more affordable, more human, and far more intuitive than what exists today. Join a team that's rebuilding healthcare from the patient up. At Mochi Health, you'll work alongside people who value bold thinking, inclusive collaboration, and getting meaningful work into the world. If you want to do the most impactful work of your career, this is where to do it. About The Role We're looking for independently driven and detail-oriented individuals to join our Pharmacy Operations team. In this role, you'll sit at the center of how medications move from prescription to a patient's doorstep, keeping fulfillment accurate, fast, and reliable. You'll partner closely with our Pharmacy, Clinical, Care, Product, and Data teams to optimize dispensing workflows, strengthen pharmacy partner relationships, and use data to continuously improve the patient experience. What You'll Do Optimize pharmacy fulfillment workflows by identifying inefficiencies, implementing solutions, and continuously improving the path from prescription to delivery. Monitor and resolve fulfillment exceptions, including delayed, rejected, or stuck orders, prior authorization holds, and inventory or stock issues, so patients receive their medications on time. Analyze operational data using SQL and other tools to track pharmacy KPIs such as turnaround time, fill rate, and error rate, surface key insights, and drive data-informed decisions. Act as a key liaison with pharmacy partners and vendors, ensuring issues are addressed quickly, feedback is gathered, and service levels are met. Collaborate cross-functionally with Pharmacy, Clinical, Care, Product, and Data teams to develop strategies that improve the patient medication experience. Support innovation in pharmacy operations by researching best practices and industry trends to help shape Mochi's fulfillment roadmap. Manage and update operational content, including partner communication, training resources, SOPs, and workflows. Foster a team-first mindset: humility, collaboration, and partnership are key. Who You Are 0 to 2 years of experience. Bachelor's Degree in STEM or a related field. Comfortable working full-time, in-office in our downtown San Francisco office. Exceptional written and verbal communication skills. You know how, when, and what to communicate with confidence and clarity. Experience working across teams and building relationships with both internal and external stakeholders. Analytical and detail-oriented, with a proactive approach to solving problems. A strong communicator who thrives in a fast-paced, collaborative environment. Interest in pharmacy, healthcare operations, or supply chain is a plus. Life at Mochi 💫 At Mochi, we believe your best work happens when you feel your best—so we’ve designed an environment that fuels your creativity, supports your growth, and makes every day exciting. ✨ Comprehensive Health Coverage – Robust medical, dental, and vision insurance to support your health—so you can feel your best, in and out of work. 💰 Financial Security – Plan for your future with a 401(k) plus company matching and fully covered life insurance—because peace of mind matters. 🌴 Time to Recharge – Enjoy unlimited PTO, generous company holidays, and true flexibility. We trust you to take the time you need to rest, reset, and thrive. 🧘 Wellness First – From weekly mindfulness sessions to group workouts and fitness perks, your physical and mental health are top priority. 🥗 Daily Fuel – Our office is stocked with an unlimited espresso and matcha bar, plus delicious lunch served five days a week. No sad desk lunches here. 🌿 Connection & Community – We value real relationships. From team lunches and office hangs to offsite retreats, we create space to connect and collaborate. 🚀 High-Impact Work – Be part of shaping the future of digital healthcare during an exciting period of growth and innovation. 💸 Competitive Compensation – We offer a top-of-market salary and a generous equity package—because you deserve to share in the upside you help create. 👩‍💻 World-Class Team – Join a team of thoughtful, driven professionals across engineering, product, clinical, operations, and beyond—each bringing excellence and empathy to the table. 💣 Profitable & Explosive Growth – Our growth is like trying to drink from a firehose while riding a rocket, as we commit to decisions that ensure long-term success, stability, and the well-being of our team and customers—all without the constraints of VC funding. 📍 Prime Location – Our vibrant downtown San Francisco HQ is just steps from public transit, great coffee shops, and everything the city has to offer. #LI-Onsite #LI-NE Workplace Policy Mochi Health is an in-person company based in San Francisco, CA. Our team works together in person five days a week to foster collaboration, innovation, and strong connections. We believe that face-to-face interaction builds a culture of excellence and allows us to deliver the best outcomes for the patients and providers we serve. Equal Opportunity Mochi Health is an Equal Opportunity Employer. We make all employment decisions based solely on merit. We provide equal employment opportunities to all applicants and employees without discrimination on the basis of race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, disability status, or any other applicable legally protected characteristic. We prohibit any form of discrimination or harassment. This policy applies to all terms and conditions of employment, including hiring. Candidate Privacy Notice Please review Mochi Health's Candidate Privacy Notice here. Accommodations Mochi Health complies with the Americans with Disabilities Act (ADA), as amended by the ADA Amendments Act, and all applicable state or local laws. We will reasonably accommodate qualified individuals with a disability during the application process and throughout employment as required by law. If you need any assistance or accommodations due to a disability, please contact us at hr@joinmochi.com.