Operations Audit Support
Adara Communities
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- Location
- Houston, TX
- Work style
- On-site
- Job type
- Full time
- Posted
- Oct 8
- 12 days ago
Career path
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About the company
Adara Communities
Real estate · 2 to 10 employees
What you'll do
- Troubleshoot and resolve end-user support requests, identify process improvements and training needs, and support hardware and software.
- Review lease files and compliance programs, investigate discrepancies, and alert management to regulatory risks.
What you need
- Requires property management or multifamily housing experience and 1-2 years' previous experience with Apartment Industry software.
- Requires strong technical, analytical, communication and customer service skills, attention to detail, and the ability to manage multiple tasks.
Key skills
Property managementmultifamily housing experienceApartment Industry softwareStrong technicalanalyticalcommunicationcustomer service skillsattention to detailtroubleshooting hardware and software
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Perks
- Vacation sick time
- company holidays
- Medical
- dental
- accident and critical illness
- basic life insurance
- Employee referral program
- tuition reimbursement
See full description on company page, apply now
Read the full posting here
Qualifications:
Property management, multifamily housing experience REQUIRED
1-2 years' previous experience with Apartment Industry software (Yieldstar/RealPage/Onesite/Yardi, etc.) is REQUIRED
Strong technical, analytical, communication and customer service skills required
Ability to manage multiple tasks with exceptional attention to detail
Ability to be a self-starter and a team player
Responsibilities include:
Analyze problems and requests to identify permanent solutions, user training needs, Service Desk process improvement, and recommendations to eliminate business interruptions
Reviewing, troubleshooting and supporting end users and admin support via our ticketing system
Field requests for technical assistance, record them in a ticketing system, and resolve issues in accordance with operations manual and departmental expectations
Exhibit aptitude in troubleshooting hardware and software on a level 1 cognitive understanding
Review lease files for compliance and accuracy (implementing the attachment of documents in software similar to Yieldstar/RealPage)
Monitor and support the implementation of compliance programs, including policies and practices as they relate to the company's affordability requirements.
Ensure that the company conducts rental/leasing activity in compliance with all regulatory requirements and alert in a prompt and proactive manner any identified risks to Senior Management of Property Operations.
Investigate discrepancies and issues found within the files.
Perform all the above and other duties as assigned in accordance with applicable laws and company policies.
Benefits
Vacation sick time increases with length of service. Plus 7 1/2 company holidays, eligible for holiday pay immediately!
Medical, dental, accident and critical illness, eligible just after 60 days of employment
Group supplemental life insurance policy options. $25,000 FREE basic life insurance
Employee referral program
Career Growth opportunities and tuition reimbursement
Apartment discounts, if eligible
Competitive pay
**Please apply ONLY if you live or can relocate WITHIN 30 MINUTES of the corporate office**
Location: 4420 Cypress Creek Parkway, Houston, TX 77068