Order Management Administrator

Order Management Administrator Job Locations US-CA-San Jose Job ID 2026-20802 Overview ESSENTIAL DUTIES AND RESPONSIBILITIES include the following: Creates / enters sales orders in the ERP system with a focus on accuracy (zero defect on orders entered) and timeliness; Reviews sales orders against customers' purchase orders and special instructions to verify accuracy of billing information, content, and compliance with current policies and procedures outlined in the Contract Review Procedure; Ensures that all orders are entered on the same day of receipt of order, with priority given to special freight or designated orders; Responsible for resolution of orders which cannot be accepted and processed due to insufficient or incorrect information, new or inactive account, credit hold; Interfaces with Alabama Distribution Center and California warehouse on issues that delay or change shipments; Responsible for managing hold folders and back orders by regularly following up on open orders, communicating with customers, purchasing and sales personnel regarding options, delays and any backorder detail; Creates / updates customer accounts and contact records, ensuring completeness and correctness of data; Coordinates with Accounting Department for payment information of orders particularly those that do not have the standard terms (e.g. credit cards, prepayment, installment / special terms); Answers (or forwards to appropriate parties) inquiries and requests from customers pertaining to service and/or trade orders; Ensures that all vital supporting documents are electronically attached to sales orders or customer account records; Submits weekly booked sales orders and incoming sales average reports to Sales Management; Covers the front desk on a rotational basis or as needed and logs all incoming orders in order log; Other duties or special projects may be assigned; Qualifications QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. High school diploma or general education degree (GED); 1 - 3 years related experience and/or training; or equivalent combination of education and experience. Must possess and demonstrate outstanding customer service PC literate, proficient with Office Suite, ERP- Netsuite preferred Detail-oriented ; team player Ability to work in a fast-paced environment Ability to respond to inquiries in a professional and timely manner Bilingual (Spanish) preferred Options Apply for this job online Apply Share Email this job to a friend Refer Sorry the Share function is not working properly at this moment. Please refresh the page and try again later. Share on your newsfeed Snap-on is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices and laws. Snap-on strictly prohibits and does not tolerate, discrimination against applicants, associates, or any other covered persons for any reason including race, ethnicity, religion, color, national origin, sex, age, physical or mental disability, veteran status, gender, sexual orientation or any other characteristic protected under applicable federal, state, or local law. Application FAQs Software Powered by ICIMS www.icims.com