Order Processing & Logistics Coordinator

Opportunity: We are seeking a detail-oriented and highly organized Order Processing & Logistics Coordinator to manage all order processing, routing, and warehouse communication for our growing toy business. This role ensures that retailer orders (Walmart, Target, Amazon, Sam’s Club, etc.) flow smoothly from purchase order to delivery, with full accuracy and compliance with each retailer’s requirements. You will work closely with Sales, Operations, Account Services Teams, warehouse and our overseas offices to guarantee on time shipping and flawless execution. We are currently working a 4/1 hybrid schedule, and only local candidates will be considered. Key Responsibilities Order Management Work closely with Sales team to ensure all orders align with customer expectations. Receive, review, and process retailer POs through EDI systems (e.g., SPS Commerce, TrueCommerce, Walmart Retail Link, Target Partners Online). Validate pricing, item setup accuracy, quantities, pack configurations, ship windows, and vendor requirements before confirming. Monitor and resolve EDI errors, ASN issues, acknowledgments, and transmission failures. Maintain internal order tracking dashboards and proactively update teams on order status. Maintain compliance with all retailer-specific documentation and data standards. Routing & Logistics Request routing with major retailers (Walmart, Sam’s Club, Target, Amazon, Five Below, etc.). Coordinate pickup appointments, freight bookings, and delivery schedules. Generate and validate ASNs, BOLs, packing lists, pallet labels, and all shipping documentation. Communicate with the Hong Kong office on inventory, shipping schedules, and compliance requirements. Track shipments and proactively resolve exceptions, delays, or compliance issues. Warehouse Coordination Communicate with the warehouse daily on order status, pick/pack needs, labelling, and special customer requirements. Ensure inventory availability and accuracy prior to confirming orders. Monitor inbound container schedules and coordinate outbound priority shipments. Support warehouse with any retailer-specific labelling or packaging instructions (PDQs, pallet programs, club packs). Required 1+ years’ experience in EDI, order processing, logistics coordination, supply chain, or vendor compliance. Strong knowledge of major retail portals: Retail Link (Walmart), Vendor Central (Amazon), Partners Online (Target), or similar. Experience creating and troubleshooting ASNs, BOLs, and EDI document flows (850, 856, 810). Excellent attention to detail—zero-error mindset. Strong communication skills and ability to coordinate with multiple departments. Proficiency in Excel (VLOOKUPs, pivot tables preferred). Ability to work in a fast-paced environment with shifting priorities. Preferred Knowledge of domestic freight, LTL, and FTL logistics. Experience working with overseas teams (HK/China) on shipping and production schedules. Ideal Candidate Traits Highly organized and process-driven. Strong problem solver who can anticipate issues before they escalate. Comfortable owning a process end-to-end. Calm under pressure, especially during retailer deadlines. Able to grow with the company as volume and responsibilities expand. Application Process: Please submit your resume and a cover letter outlining why you are a good fit for this position. We will only respond to candidates we have an interest in interviewing. We thank all others in advance. All responses will be kept strictly confidential. Maxx Group is an equal opportunity employer that employs individuals based on job-related qualifications regardless of race, religion, sex, national origin, age, disabilities, or any basis prohibited by law.