Orthodontic Care Coordinator
Smilebuilderz
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- Location
- Lancaster, PA
- Work style
- On-site
- Job type
- Full time
- Posted
- Oct 21
- 3 days ago
Career path
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About the company
Smilebuilderz
Health, wellness and fitness · 51 to 200 employees
Smilebuilderz Mission To develop an elite team of professionals that set the standard for providing quality oral healthcare solutions. Through our consistent professionalism and effectiveness, we will become admired by our peers and respected by our patients.
What you'll do
- Greet all patients assigned to the ortho schedule
- Review new patients' paperwork and confirm necessary consents and clearances
- Confirm appointments are scheduled correctly and in the appropriate time frames
- Prepare and review the daily schedule; present concerns or needed modifications
- Prepare and present recommended treatment, options, timelines, and financial arrangements
- Schedule treatment and maintain pre-authorization records
- Maintain the ASAP list and follow up with patients about their care
- Monitor cases and provide checkup calls to emergency and complex cases
What you need
- Exceptional customer service skills
- Strong communication skills
- Professional demeanor
- Exceptional patient education ability
- Self motivation
- Ability to multitask
- Ability to facilitate change as directed
- Excellent keyboard/computer skills
Key skills
Exceptional customer service skillsStrong communication skillsExceptional patient education abilityAbility to multitaskExcellent keyboard/computer skillsTeam focusedPractice management softwareMulti-line phone system
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Job Type
Full-time
Description
Smilebuilderz Mission
To develop an elite team of professionals
that set the standard for providing
quality oral healthcare solutions.
Through our consistent professionalism
and effectiveness, we will become admired by
our peers and respected by our patients.
Job Summary:
The Orthodontic Care Coordinator's primary responsibility is to manage the ortho schedule.
Essential Job Functions:
Greet all patients assigned to the ortho schedule.
Review all new patients' paperwork prior to visit when available, or at visit if not previously submitted and added to document center.
Confirm all necessary consents and clearances are in patient document center prior to the time of appointment.
Confirm appointments are scheduled correctly and in the appropriate time frames.
Prepare and review daily schedule prior to the beginning of the day; present any concerns or modifications needed to maintain a full schedule.
Prepare and present patient treatment to include: Doctor’s recommended treatment, Treatment options, Treatment timeline
Patient education to the value of treatment recommendations.
Financial options
Financial arrangements
Schedule treatment
Maintain pre-authorization records, resubmission of denials, and scheduling of approvals.
Maintain accurate ASAP list to offer availabilities as needed.
Patient care follow up.
Monitor each patient's case and follow up to ensure they are satisfied with treatment provided.
Provide checkup calls to all emergency and complex cases.
Join our Team Today! Click the following link to learn more!
https://drive.google.com/file/d/1nGUSyLdiAdr8QPj2p28siqVU2RN6fNrO/view
Requirements
Other Functions:
Assist with other projects and tasks as assigned by the General Manager.
Policy, procedure, standards and scopes of practice.
Exceptional customer service skills.
Strong communication skills.
Professional demeanor.
Exceptional patient education ability.
Self motivation
Ability to multitask.
Ability to facilitate change as directed.
Excellent keyboard/computer skills.
Team focused.
Machines/Tools/Equipment:
Basic computer systems and practice management software.
Multi-line phone system.