Parts Administrator
Sidel
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- Location
- Norcross, United States
- Job type
- Full time
- Posted
- Oct 13
- 7 days ago
Career path
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About the company
Sidel
Machinery · 5,001 to 10,000 employees
What you'll do
- Enter and process customer spare parts requests, orders in SAP and send quotes, order confirmations
- Review orders to ensure pricing, material, delivery, shipping and customer information are accurate
- Manage and follow up orders received through webservices (SSO)
- Proactively monitor open orders, backorders and past-due orders
- Follow up with Procurement on material availability, ATP dates and overdue parts
- Coordinate with Logistics and Warehouse to ensure orders are shipped on time and in full
- Manage partial shipments and customer shipping requirements
- Monitor and maintain accurate CRD/delivery information in SAP
Key skills
SAPOrder managementQuote-to-cash processBacklog follow-upDelivery performanceData accuracyContinuous improvementAutomation
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Read the full posting here
SPARE PARTS
ADMINISTRATOR.
The main
purpose of this role is to support the Spare Parts team with the operational
and administrative activities related to the quote-to-cash process, with a
strong focus on order management, backlog follow-up, delivery performance and
data accuracy.
Key
Responsibilities
Enter and process customer spare parts requests,
orders in SAP and send quotes, order confirmations.Review orders to ensure pricing, material, delivery,
shipping and customer information are accurate.Manage and follow up orders received through
webservices (SSO).Proactively monitor open orders, backorders and
past-due orders.Follow up with Procurement on material availability,
ATP dates and overdue parts.Coordinate with Logistics and Warehouse to ensure
orders are shipped on time and in full.Manage partial shipments and customer shipping
requirements.Monitor and maintain accurate CRD/delivery
information in SAP.Follow up blocked orders and coordinate resolution
with the appropriate departments.Support returns, claims, credits and other
spare-parts-related administrative activities.Follow up customer payment or credit issues with
Finance when needed.Prepare and maintain reports related to backlog,
overdue orders and delivery performance.Support the Customer Care team and SAM team with
order status and operational follow-up.Escalate critical supply or delivery issues when
necessary.Identify process gaps and participate in continuous
improvement and automation initiatives.