Patient Care Coordinator

Audiology Associates of DFW is a well-established and growing private audiology practice known for its\nstrong, team-oriented culture and dedication to doing things the right way. As\nthe practice continues to expand, they are adding a Patient Care\nCoordinator to support their busy Arlington, TX office. What truly distinguishes this team is its dedication\nto its members. Employees receive support through structured training,\nmentorship, and ongoing professional development. The practice has created\ndetailed systems, workflows, and protocols that help team members\nsucceed—fostering an ideal environment for those who thrive on clarity,\norganization, and continuous learning. Position Overview: The Patient Care\nCoordinator is the first point of contact for patients and plays a vital\nrole in ensuring a positive, organized, and efficient patient experience. This role is ideal for someone who enjoys working within\nestablished processes, coordinating multiple moving parts, and being part of a\ncollaborative, low-drama team environment. The perfect candidate has a positive\nattitude, strong listening skills, and a desire to learn and grow. You'll receive structured onboarding and training, so you don't\nneed to have everything figured out on day one—but you do need to be coachable,\ndetail-oriented, and ready to contribute to a high-functioning team. Key\nResponsibilities: Patient Experience\n& Front Office Operations Serve as the first point of\ncontact for patients—both in person and over the phone Greet patients warmly and ensure a\nwelcoming, professional environment Schedule, confirm, and manage\nappointments Assist with patient questions and\nprovide clear communication throughout their visit Administrative\n& Billing Support Collect patient payments and\nmanage daily transactions Verify and enter patient insurance\ninformation Assist with billing and insurance\nsubmissions as needed Maintain accurate and organized\npatient records Clinic Coordination\n& Workflow Management Follow established protocols and\nprocedures to ensure smooth daily operations Prepare for upcoming appointments\nand support clinic flow Coordinate multiple priorities\nwhile maintaining attention to detail Support the clinical team in\ndelivering a seamless patient experience What They're\nLooking For: Positive, team-oriented attitude\nwith a "no drama" mindset Strong listening skills and\nability to communicate clearly Humble, coachable, and eager to\nlearn and grow Highly organized with the ability\nto manage multiple tasks at once Comfortable following structured\nprocesses, workflows, and guidelines Customer service or healthcare\noffice experience is a plus, but not required Why This Role\nStands Out: Structured training and\nonboarding—no guessing or being thrown in Professional coaching and\nmentorship to support your professional growth Clear systems and workflows that\nsupport your success Supportive, team-focused culture\nwith mentorship and growth opportunities Opportunity to join a busy,\ngrowing practice where your role truly matters Benefits: Paid time off and holidays 401(k) with employer matching