Patient Service Representative for OB/GYN Office

Job Summary Position requires medical/dental office knowledge and the ability to input data accurately into computer system. Must be detail oriented with good interpersonal and customer service skills. Assists/directs patients with questions and inquiries. Works under the daily supervision of the office manager. Responsibilities and Standards Obtains current patient information from established and new patients. Accurately enters/updates patient information in practice management system. Identifies payer source, verifies insurance eligibility, financial status and assigns correct pay type. Assists patients with completion of paperwork when necessary. Notes patient arrival in Electronic Health Record. Accurately pre-screens medical/dental records. Prints schedules for upcoming appointments. Verifies insurance eligibility and obtains authorizations for dates of service. Reviews Practice Management System for needed updated demographics and consent forms. Attaches needed updated demographics and consent forms to schedule. Schedules appointments. Identifies patients by date of birth and name in computer system. Creates new account if patient not in the system. Schedules and re-schedules appointments as needed. Calls No Show appointments to reschedule, makes appropriate notations in Electronic Health Record and Practice Management System. Performs prescreening process for add-on appointments. Routinely demonstrates superior customer service skills. Answers telephone in a timely and polite manner, preferably within three rings. Communicates with customers in a courteous, professional, cooperative and mature manner. Recognizes and responds appropriately to violent/abusive situations, bomb threats, fire and emergency situations. Accurately takes messages and conveys information to recipient. Transfers call to physicians and nurses when medically indicated. Protects/observes patient confidentiality per policies and procedures. Scans information into Electronic Health Record Categorizes, dates, and labels loose medical documents. Scans loose medical documents per protocol. Accurately imports registration documents into patient's electronic health record. Demonstrates the ability to collect office charges, post charges to patient accounts and accurately manage cash drawer. Accurately enters procedure codes with correct diagnosis. Accurately reconciles charges for the day. Job Specifications Efforts are generally responsive to work flow, must be able to work independently and prioritize work on a daily or weekly basis, subject to occasional reprioritization by others Impact of work performance could result in a noticeable impact in the organization and may involve management attention. May be required to perform the duties of other employees, including supervisors/managers, in their absence. May be required to perform duties and responsibilities not listed in this description, on a temporary or long-term basis. Experience Education/Training Level: o High School Diploma or equivalent o Medical Office experience preferred Licenses and Certifications: None Communication Skills: Bilingual preferred Ability to effectively interact with physicians, patients and other staff members. Translation for patient and provider necessary. Technology Skills: o Demonstrates knowledge of proper, safe, efficient usage of current office equipment/software.