Patient Service Representative - Pediatrics

Patient Service Representative – Pediatrics 🩺 A Friendly Face. A Helping Hand. A Healthier Community. At OLV Human Services, we are committed to supporting the health and well-being of children and families through compassionate, quality care. We're looking for a friendly, organized, and detail-oriented Patient Service Representative to join our team at Baker Victory Healthcare Center! As one of the first points of contact for patients and families, you'll play an important role in creating a welcoming experience while keeping daily office operations running smoothly. From scheduling appointments and verifying insurance to assisting with patient check-in and check-out, you'll help ensure every family receives the support and attention they deserve. Rewards & Benefits Competitive Pay: $18.50–$23.00 per hour Health & Wellness: Medical insurance, dental coverage, vision options, and wellness incentives Retirement Benefits: Employer pension contributions for eligible employees Education Support: Tuition reimbursement of up to $1,200 per semester and potential Public Service Loan Forgiveness (PSLF) eligibility Work-Life Balance: Paid time off and applicable employee leave benefits Employee Engagement: Team OLV events, wellness activities, and opportunities to connect with colleagues Career Growth: Opportunities for professional development within a growing organization Benefits are subject to position, employment status, and eligibility requirements. Requirements & Qualifications Education: High school diploma required; associate's degree preferred Experience: 1–2 years of administrative experience required; medical office experience preferred License: Valid New York State driver's license required Strong customer service, communication, and organizational skills Proficiency with computers, data entry, and office software Ability to manage multiple tasks while maintaining accuracy and attention to detail Professional, courteous, and compassionate approach when interacting with patients, families, and healthcare professionals Ability to maintain patient confidentiality and handle sensitive information appropriately Completion of required organizational training, including New Hire Orientation and Risking Connection Responsibilities & Daily Duties Welcome patients and families, providing friendly and professional front desk assistance. Manage patient check-in and check-out, appointment scheduling, confirmations, and follow-up visits. Answer phone calls, respond to inquiries, and coordinate communication between patients and healthcare professionals. Collect and accurately update patient demographic information, insurance details, and medical records. Verify insurance eligibility, benefits, coverage, referrals, and prior authorizations using payer portals and practice management software. Collect copayments, review patient account balances, and assist with payment arrangements. Coordinate provider schedules to support continuity of care and efficient daily operations. Process administrative tasks, including scanning documents, preparing correspondence, managing mail, and generating daily reports. Communicate insurance updates, coverage decisions, and authorization information to patients and healthcare team members. Maintain an organized, welcoming front desk environment while supporting the daily needs of the healthcare center. Perform additional administrative duties as assigned by the Pediatric Practice Manager. Your Support. Their Healthier Future. Bring your customer service skills, organization, and compassion to a team dedicated to making healthcare experiences better for children and families. Apply today and make a difference with OLV Human Services!