Patient Services Representative

Who We Are: Cardiovascular Institute of the South, a leading organization dedicated to advancing heart health through innovation and excellence, is part of a national cardiology platform, Cardiovascular Logistics (CVL). Together, we share the same mission to provide our patients with the highest quality cardiovascular care available. Join our team and be a part of an organization that is dedicated to improving patient outcomes and shaping the future of heart health. What We Offer: Choice of three health insurance plans Dental insurance coverage Vision insurance coverage 401(k) with company match and profit-sharing plan Company-paid short-term and long-term disability coverage Company-paid life insurance for you and your family Access to company-provided training and educational resources Eligibility for annual merit-based performance increases Accrued General Purpose Time (GPT) Eight company-paid holidays Special company events, including Christmas parties, Family Day, employee engagement activities, and Spirit Days Complimentary Employee Assistance Program (EAP) for all employees and their dependents About the Role: Serves as the first point of contact for patients and visitors Provides front desk and patient services support in a healthcare setting Manages appointment scheduling, check-in, and check-out processes Maintains accurate patient records and supports clinic operations Ensures compliance with HIPAA and organizational policies How You’ll Drive Our Mission Forward: Greet patients and families in a friendly, professional manner Answer phone calls and respond to appointment-related inquiries Schedule, confirm, and reschedule appointments as needed Contact patients on recall lists and follow up on no-show appointments Register patients and obtain complete demographic and insurance information Verify insurance, collect co-pays and patient balances, and support billing processes Confirm daily physician schedules and assist with changes to improve patient flow Document patient wait times and enter electronic messages to other departments Maintain accurate and timely documentation in paper and electronic medical records Protect patient privacy and confidentiality in accordance with HIPAA standards Collaborate with physicians, staff, and departments to support quality patient care What Makes You a Great Match: Strong customer service and interpersonal communication skills Excellent organizational and time-management abilities Ability to multitask efficiently in a fast-paced healthcare environment High level of accuracy and attention to detail in documentation and scheduling Professional demeanor and ability to work well with physicians, patients, and staff Commitment to teamwork, cooperation, and assisting others as needed Knowledge of HIPAA privacy and security standards Willingness to follow compliance guidelines and organizational policies