Patient Services Representative

Full-time, 80 hours/pay period Monday-Friday 8:00 am - 5:00 pm Will rotate working at various clinic locations. This position is responsible for appropriately scheduling patients (in-person or by phone) who are in need of diagnostic services, outpatient clinic services, surgical/procedure scheduling or interpreter services in a manner which corresponds to the satisfaction of the customer and in accordance with the healthcare facility’s scheduling requirements. This position will serve as a resource to providers and customers in coordinating internal and external appointments, testing, referrals and related needs. This position works with clinic personnel, patients, other medical facilities, and insurance companies to ensure that quality health care is provided in an efficient manner. This position works under the direction of Manager of Patient Services. Key Job Duties: Schedule internal and external tests, procedures, surgeries and consultations accurately. Schedule interpreter services. Encourage and support patients and families to actively participate in their care, assist them in communicating with their providers and other healthcare professionals. Coordinate external facility scheduling; provide maps, transportation arrangements and assist with release and transfer of information. Communicate test preparation and patient education instructions to patients. Use appropriate teaching tools, resources and language for patients. Manage all phases of the patient encounter. Demonstrate insurance knowledge, prior authorizations, managed care processes and electronic health records. Demonstrate knowledge of computer operation and support nursing staff and providers. Other duties as assigned by manager. Required: High school diploma or equivalent Ability to work cooperatively with patients, families and all members of the healthcare team. Effective communication and organizational skills. Computer skills including proficient keyboard skills, use of email and internet. Ability to work independently and with decentralized teams to meet goals and prioritize tasks. Ability to work in a fast-paced environment, multitask and adapt to frequent change. Preferred: Healthcare office experience Employment is contingent on successful completion of drug screen, health assessment, and background check. Benefits & Compensation: Base Pay Range: $18.25-$25.55, initial pay based on relevant work experience. Our clinic environment offers primarily daytime, weekday schedules, helping employees maintain consistency in their daily routines. All employees scheduled 60-80 hours per pay period are eligible for full benefits. Health Insurance - all care received at the Mankato Clinic for employees and family members on the plan is covered at 100% after a $40 copay. Dental Insurance Paid Time Off as well as Salary Continuation Time Paid Holidays Life Insurance/AD&D Long Term Care Insurance Generous 401(k)/Profit Sharing Plan Education Assistance and Scholarship opportunities Employee Success Sharing Bonus Program Credit towards Mankato Clinic Apparel Volunteer Program that supports the non-profits that matter to you! Wellness Program Employee Appreciation Events Visit http://www.mankatoclinic.com/competitive-benefits-package to view all benefits. About Us Patients are at the heart of all we do at the Mankato Clinic. We respect our patients and each other. And we work together as a team to provide compassionate, high quality care and an awesome patient experience. The Mankato Clinic is locally owned by our physicians who are committed to the health of this region. We offer primary and specialty care with over 200 providers and approximately 650 employees located across 12 sites in four communities, including Mankato, North Mankato, St. Peter, and Mapleton. We value each and every member of our staff, empower employees to make decisions and promote honest and open communication. We believe diversity builds a stronger community where all people can thrive. Mankato Clinic promotes an inclusive environment where people feel they belong. We are an Equal Opportunity Employer and select individuals best matched for the job based upon job-related qualifications regardless of age, race, gender, color, religion, creed, sexual orientation, disability, veteran status, national origin, marital status, familial status, status with regard to public assistance, or any other status or characteristic protected by law.