Patient Services Representative - Ophthalmology * Days - 40hrs/wk.
University of Michigan Health-West
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- Location
- Wyoming, United States
- Job type
- Full time
- Posted
- Oct 22
- 1 day ago
Career path
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About the company
University of Michigan Health-West
Hospital & health care · 1,001 to 5,000 employees
What you'll do
- Welcomes and greets all patients and visitors, in person or over the phone
- Answers and directs all incoming calls
- Takes complete and accurate patient messages to relay to the care team
- Schedules patient appointments and handles inquiries
- Registers patients and manages assigned work queues
- Assists patients in completing necessary forms and documentation
- Ensures accurate billing information and collects payment
- Maintains patient correspondence, reception area, and patient confidentiality
What you need
- High school education or equivalent
- Experience with computer data entry and strong typing skills
- Basic computer knowledge and skills
- Excellent customer service and interpersonal skills
- Well developed verbal and written communication skills
- Strong telephone skills and etiquette
- Prior administrative or clerical experience in a clinical setting (preferred)
- Knowledge of medical terminology and coding (preferred)
Key skills
computer data entrystrong typing skillsmedical terminologycodingcustomer serviceinterpersonal skillsverbal and written communicationtelephone skillsbasic mathoffice proceduresBasic computer knowledge
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General Purpose of Job:
Under the direction of department leadership, the Patient Services Representative serves as the first point of contact between the clinic and patients. Essential duties include providing excellent customer service, handling incoming and outgoing calls, scheduling appointments and assisting patients with forms. In addition, the Patient Services Representative must be highly organized and have excellent interpersonal skills. This position operates in a fast-paced environment and is considered a crucial link between the patient and care team.
Knowledge, Skills and Experience:
High school education or equivalent
Prior administrative or clerical experience in a clinical setting preferred
Experience with computer data entry and strong typing skills
Knowledge of medical terminology and coding preferred
Excellent customer service and interpersonal skills; demonstrated ability to work with diverse groups of people
Well developed verbal and written communication skills
Strong telephone skills and etiquette
Knowledge of basic math and office procedures
Ability to work under pressure with minimal supervision
Proven flexibility and willingness to handle a variety of tasks
Basic computer knowledge and skills
Essential Duties:
Welcomes and greets all patients and visitors, in person or over the phone.
Answers and directs all incoming calls.
Takes complete and accurate patient messages that need to be relayed to the care team.
Schedules patient appointments and handles inquires.
Collaborates with the care team to maintain and improve patient care and service.
Registers patients according to established protocols and manages assigned work queues.
Assists patients in completing all necessary forms and documentation.
Ensures accurate billing information for patients.
Maintains patient correspondence and follow-up calls.
Collects payment and reconciles cash draw.
Ensures reception area, office files and front desk are well maintained.
Maintains patient privacy and confidentiality.