Patient Services Specialist (Behavioral Psychology)
Kennedy Krieger Institute
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- Location
- Odenton, MD
- Job type
- Full time
- Posted
- Oct 16
- 3 days ago
Career path
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About the company
Kennedy Krieger Institute
Hospital & health care · 1,001 to 5,000 employees
What you'll do
- Register and check in patients, collect co-pays, answer phones, schedule appointments, maintain calendars, and monitor consults.
- Process transactions and provide courteous service to patients, families, clinicians, staff, and payers.
What you need
- A high school diploma, GED, or equivalent is required.
- Experience in customer service, administrative support, or a related area is preferred.
- Education: a high school diploma
Key skills
customer serviceadministrative support
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Read the full posting here
Patient Services Specialist (Behavioral Psychology)
Vacancy ID
13634
Job Location : Street
1130 Annapolis Road,Route 175 Suite 100
# of Hours
40.00
Job Locations
US-MD-Odenton
Pos. Type
Regular Full Time
Department : Name
Behavioral Psychology
Overview
The
Patient Services Specialist
performs routine front-end clinical operational activities, such as registering/checking in patients, cashiering, gathering and providing appropriate information, collecting co-pays, and answering the phones under the direction of more senior Care Center staff. The incumbent will interact with patients, families, clinicians, administrative staff, and third-party payers and provide customer service in a courteous and professional manner.
Responsibilities
Collect co-pays, provide receipts, and provide timely accounting for all collected cash and payments. Identify discrepancies and immediately work with the supervisor to resolve issues.
Obtain required information for both registration and financial documentation needed to complete the check-in process.
Answers phones, directs calls as needed, takes messages, returns calls to answer inquiries/questions, and provides accurate and timely follow-up.
Schedule new and follow-up patient appointments.
Maintain and update scheduling calendars.
Provide routine financial benefits.
Monitor Epic work que for tracking internal/external consults.
Maintain a general understanding of insurance requirements as they relateto the Care Center.
Under general supervision, perform advanced clerical or administrative tasks. Using varying methods, process transactions and select or devise the steps necessary to complete all assignments.
Qualifications
EDUCATION:
High School diploma, GED, or equivalent required.
EXPERIENCE:
Experience in customer service, administrative support, or other related area preferred.
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