Ensure a positive patient experience by handling patient identification, registration, insurance verification, benefit analysis, and financial clearance. Explain financial responsibilities and patient rights, collect or arrange payment, and refer patients to appropriate payment assistance programs.
Requirements overview
A high school diploma or GED and at least one year of customer service experience are required, preferably in a healthcare setting. Candidates must be able to work Thursdays and Saturdays from 8:00 a.m. to 6:30 p.m.
Key skills
Customer ServicePatient RegistrationPatient IdentificationInsurance VerificationBenefit AnalysisFinancial ClearanceFinancial CounselingPayer VerificationPayment Assistance ReferralsDemographic Data CaptureInsurance Information CapturePayment CollectionPayment Plan ArrangementsPatient CommunicationKnowledge of Patient Rights
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UnitedHealth Group is a health care and well-being company with a mission to help people live healthier lives and help make the health system work better for everyone.
We are 340,000 colleagues in two distinct and complementary businesses working to help build a modern, high-performing health system through improved access, affordability, outcomes and experiences.
Optum delivers care aided by technology and data, empowering people, partners and providers with the guidance and tools they need to achieve better health. UnitedHealthcare offers a full range of health benefits, enabling affordable coverage, simplifying the health care experience and delivering access to high-quality care.
We work with governments, employers, partners and providers to care for 147 million people and share a vision of a value-based system of care that provides compassionate and equitable care.
At UnitedHealth Group, our mission calls us, our values guide us and our diverse culture connects us as we seek to improve care for the consumers we are privileged to serve and their communities.
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More about UnitedHealth Group can be found at unitedhealthgroup.com/
HealthcareCustomer Service & SupportAdministrative
Description
$2,000 SIGN ON BONUS FOR EXTERNAL APPLICANTS
Optum is a global organization that delivers care, aided by technology, to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.
Employing excellent customer service skills, the Per Diem Associate Patient Care Coordinator is responsible for ensuring a positive patient experience throughout the registration, insurance verification, benefit analysis, and financial clearance process.
Primary Responsibilities:
Appropriate patient identification, financially clearing patients during the pre-registration, registration, admission process and prior to discharge, counseling patients about their financial liability
Verifying payer sources
Assessing and referring patients to alternative payment sources, including the Payment and Billing Assistance Program as well as government and non-government-based payment assistance programs
Ensures timely, accurate and complete capture of all demographic and insurance information to ensure appropriate reimbursement for services rendered
In addition, the Patient Registration Specialist determines and collects the patient's financial liability and/or arranges payment plans
The Patient Registration Specialist is an information source for patients and families by explaining organization policies, patient financial responsibilities and Patient Rights and Responsibilities
You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear directions on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
Required Qualifications:
High School Diploma/GED
1+ years of experience in customer service, preferably in a healthcare environment
Ability to work on the following schedule: Thursday and Saturday 8 am - 6:30 pm
**PLEASE NOTE** The sign-on bonus is only available to external candidates. Candidates who are currently working for UnitedHealth Group, UnitedHealthcare or a related entity in a full time, part time or per diem basis ("Internal Candidates") are not eligible to receive a sign on bonus.
Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you’ll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $16.00 to $29.00 per hour based on full-time employment. We comply with all minimum wage laws as applicable.
At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location, and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.
UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.
UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.
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