Practice Systems Analyst

Womble Bond Dickinson (US) LLP is seeking a Practice Systems Analyst to join our team. The Practice Systems Analyst builds and maintains configuration-level automation, workflow, and self-service infrastructure that lets Legal Engineers and their practice groups act on identified needs without waiting on a full AI Labs build. Within Practice Intelligence, the Practice Systems Analyst partners with the Legal Engineers (Litigation, Transactions, and Intellectual Property) to turn finalized requirements into working solutions and escalates work beyond the department's retained build scope to AI Labs through established intake channels. This analyst role supports the Legal Engineers rather than working independently with attorneys as a primary function, though the Practice Systems Analyst may interact with attorneys during testing, validation, or self-service rollout. Practice Intelligence is a newly formed department. The Practice Systems Analyst should expect an evolving scope, significant autonomy, and the opportunity to shape the role and the department's operating model. Requirements Intake and Build Partnership Partner with the Legal Engineers (Litigation, Transactions, and Intellectual Property) to turn first-draft functional requirements into build-ready specifications. Determine whether a request falls within the department's retained configuration scope (ServiceNow, Power Automate, SharePoint) or should be transferred to AI Labs, and maintain a clear, documented view of open, in-progress, and escalated build requests across all three practice groups. Configuration and Build Configure and maintain practice-specific workflows, forms, and automations in ServiceNow and Microsoft Power Automate within the department's retained build scope, and customize and maintain SharePoint-based self-service resources for attorneys and practice groups. Test configured solutions before release and correct defects identified during validation. Escalation and AI Labs Liaison Package build requests exceeding departmental scope or complexity thresholds for AI Labs through established intake channels, and track the status of escalated requests, communicating updates back to the requesting Legal Engineer. Support the Legal Engineers during AI Labs solution design review, user acceptance testing, and validation of delivered tools. Self-Service Enablement and Documentation Develop and maintain practice-specific reference materials, workflow guides, and self-service documentation, and support training, adoption campaigns, and office hours led by the Legal Engineers. Serve as a secondary point of contact for practice technology configuration questions when the assigned Legal Engineer is unavailable. Measurement, Reporting, and Continuous Improvement Track and report build volume, turnaround time, and utilization metrics for configured workflows and self-service resources, and contribute to departmental reporting on capability delivered and capacity created. Recommend process or configuration improvements based on observed usage patterns. REQUIREMENTS: Demonstrated ability to translate functional requirements into working configurations, workflows, or automations Working proficiency with ServiceNow and Microsoft Power Automate, and experience with SharePoint sites and libraries Proficiency with the Microsoft 365 suite Strong attention to detail and the ability to test and validate configured solutions before release Ability to work independently and manage multiple concurrent build requests across three practice groups Strong written communication skills, including the ability to document technical configurations and workflow guides for non-technical audiences Ability to recognize when a request exceeds retained build scope and route it to AI Labs appropriately Sound judgment in handling confidential and privileged client and matter information Ability to work independently in a newly formed department with an evolving scope EDUCATION/EXPERIENCE: Bachelor's degree required. Minimum of two (2) years of experience configuring business process automation, workflow, or low-code platforms (e.g., ServiceNow, Power Automate, Power Apps) required. Experience in a law firm, legal department, or professional services environment preferred. Experience with SharePoint site administration or information architecture preferred. Prior experience in legal technology, practice innovation, or knowledge management is a plus but not required This position is subject to export control laws . COMPENSATION : The national average salary range for this role is $76,000 - $103,000. Starting salary will be determined based on location, qualifications and experience. BENEFITS: Medical Insurance, Dental Insurance, Vision Insurance, Health Savings Account, Flexible Spending Accounts, Life insurance, Disability Insurance, Paid Parental Leave, 401(k) Plan, Paid Days Off/Vacation, Firm Paid Holidays. Womble Bond Dickinson (US) LLP will consider all qualified applicants for employment, including those with arrest or conviction records, in a manner consistent with the requirements of applicable federal, state, and local laws, including the California Fair Chance Act, the City of Los Angeles Fair Chance Initiative for Hiring Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, and the San Francisco Fair Chance Ordinance. Los Angeles County applicants: Material job duties for this position are listed above. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to firm policies, exercise sound judgment, effectively work safely and respectfully with others, exhibit trustworthiness, and safeguard business operations.