🍓Product and Automation Specialist (New Grad)

Who We Are Fast-growing, mission-driven D2C startup redefining personal coaching. Our team has a proven track record of creating successful ventures on massive scales. Backed by top-tier investors with $35M of funding secured. Post-launch, post-PMF, and generating substantial revenue. If you thrive in a high-ownership, fast-paced, no-fluff environment, you’ll love it here. What We Believe In We believe in the power of augmented intelligence, combining AI with human ingenuity. Our products, technology, and operations are all built on this foundation. We believe great people want to work with other great people who consistently add great value. Our personnel decisions are guided by merit and excellence. We are usually techno-optimists. If you’re unfamiliar, take a look to see if it resonates with you. What You’ll Do Become an internal expert on our coach facing products and and platform Own the coach support queue: answer coach tickets and emails accurately and promptly, and route product issues to the right team Spot repeat questions and turn them into help articles that power our self-service AI support agent Continuously improve and optimize our coach support AI agent Automate coach support processes: build scripts, workflows, or agents to handle repetitive work, including answering emails if you choose to, and stay accountable for the quality of everything they produce Work closely with Product, Client Support, Coach Recruiting, Machine Learning, and other teams to keep our communications with coaches consistent and our product features working the way coaches expect What We’re Looking For Degree in computer science or a related field Experience and passion for building tools and personal projects with AI Ability to read code well enough to understand how a feature behaves Ability to communicate in a clear and concise way with the audience in mind Judgment about what to automate and the discipline to check that automated output meets the bar Why Join Us? Be part of a mission-driven team making high-quality coaching more accessible and impactful Shape how our coaches experience the platform: your work directly affects how quickly and well they get help Real latitude to automate: we’d rather you build the system than answer the same question twice Work with a supportive, fast-moving team that values clarity, care, and continuous improvement Grow your skills in support operations, automation, and AI tooling, all while contributing to something meaningful What We Offer Breakfast, lunch, and dinner provided in-office On-site workout classes Medical, dental, and vision fully covered for you, 80% for dependents 401(k), commuter benefits, FSA, and supplemental life insurance This is a full-time position based in our Palo Alto, CA office 3 days per week. The base salary range for this role is $70,000 to 100,000/year depending on experience.