Product Management Intern

As a Product Management Intern with Seminaries & Institutes, you'll work side by side with an experienced Product Manager and the S&I analytics team to solve real product problems for the analytics tools that guide religious education worldwide. S&I serves youth and young adults around the world through seminary and institute classes. Leaders and field personnel rely on our Power BI products to understand enrollment, attendance, and student outcomes, and to decide where to focus their efforts. Our portfolio includes the Executive Dashboard, Program Dashboard, CES Dashboard, Succeed in School, the Data Leader Initiative, and What's Next for Seniors. This is not shadowing or busywork. You'll own real responsibilities from day one and lead a meaningful project end to end: talking with users, defining success metrics, writing requirements, testing, and launching improvements that change how leaders use data to bless students. You'll learn modern product management practices, including how to put AI to work, in a mission-driven environment. HOW YOU'LL SPEND YOUR TIME Your work falls into three areas, so you get both the predictability of daily ownership and the growth of a project that's yours. 1. Responsibilities you own. Recurring work that is yours every day, such as answering field support requests, tracking feedback and enhancement requests, and keeping FAQs and user guides current. 2. Ad hoc requests. Varied assignments that come up as the products grow: building a quick prototype, working with a user through an issue, writing a help article, or preparing a demo. 3. An end-to-end project. A project you own from discovery to launch, with guidance at every step. Example projects: * Design and launch a training and onboarding program for a new dashboard. * Build an adoption report that shows who uses our products and where engagement lags, then recommend improvements. * Prototype an AI-assisted support tool that answers common field questions about reports and metrics. You'll finish with tangible, finished work to show on your resume and in interviews. RESPONSIBILITIES Training and enablement * Create training materials, user guides, onboarding resources, and release communications. * Support training sessions, product demonstrations, and office hours. * Help field users understand reports, navigate new features, and interpret metrics. User support and discovery * Serve as a first point of contact for field questions, feedback, and support requests. * Interview users and gather feedback to understand their needs and pain points. * Write clear business requirements and user stories from what you learn. * Track enhancement requests, reported issues, and frequently asked questions. Product delivery * Help manage and prioritize the backlog and coordinate with stakeholders. * Test new features and help prepare releases for launch. * Monitor product adoption, define success metrics, and recommend ways to improve engagement. AI in product work * Use AI tools such as Microsoft Copilot daily to draft documentation, summarize user feedback, and analyze trends in support requests. * Explore AI features in Power BI, such as Copilot and natural-language Q&A, and evaluate how they could help field users. * Help prototype AI-assisted experiences, such as a support assistant for common report questions. QUALIFICATIONS Required * Currently enrolled in school, or enrolled within the past 12 months. * Studying Information Systems, Business, Data Analytics, Communications, or a related field. * Clear written and verbal communication, including the ability to explain technical topics to non-technical users. * Strong organization and follow-through when managing multiple requests and deadlines. * Curiosity about data and comfort learning new tools quickly. * A service-oriented approach to supporting users.   Preferred * Interest in a product management career. * Familiarity with Power BI or other reporting and dashboard tools. * Hands-on experience using AI tools (e.g., Copilot, ChatGPT, Claude) for writing, research, or analysis. * Experience creating training content, documentation, or how-to guides. * Exposure to agile practices or backlog tools (e.g., Azure DevOps, Jira, Microsoft Planner). * Experience with software testing or quality assurance. * Familiarity with Seminaries & Institutes programs.   WHAT YOU'LL GAIN * A finished project on your resume. You'll lead a real product initiative from discovery to launch and leave with results you can point to. * Practical AI experience. You'll use AI tools daily in real product work and help explore how AI can improve analytics and user support, skills employers are actively looking for. * Product management fundamentals. User research, requirements, prioritization, success metrics, testing, and release management. * Power BI and data storytelling skills on dashboards used by S&I leaders worldwide. * Mentorship and exposure. Daily work with a Product Manager and regular interaction with senior stakeholders. * Mission-driven impact. Your work helps leaders use data to strengthen students' faith and education. Church employees find joy and satisfaction in using their unique talents and abilities to further the Lord’s work. From the IT professional who develops an app that sends the gospel message worldwide, to the facilities manager who maintains our buildings— giving Church members places to worship, teach, learn, and receive sacred ordinances—our employees seek innovative ways to share the gospel of Jesus Christ with the world. They are literally working in His kingdom. Only members of the Church who are worthy of a temple recommend qualify for employment. Apart from this, the Church is an equal opportunity employer and does not discriminate in its employment decisions on any basis that would violate U.S. or local law. Qualified applicants will be considered for employment without regard to race, national origin, color, gender, pregnancy, marital status, age, disability, genetic information, veteran status, or other legally protected categories that apply to the Church. The Church will make reasonable accommodations for qualified individuals with known disabilities.