Program Analyst - Training Consultant
Trilogy Federal
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- Pay
- $99K to $110K
- a year
- Location
- Arlington, VA
- Work style
- Remote only
- Job type
- Full time
- Posted
- Oct 19
- 3 days ago
Career path
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About the company
Trilogy Federal
Information technology and services · 51 to 200 employees
What you'll do
- Analyze healthcare informatics operations, EHR workflows, user feedback, and recurring support or training gaps to identify improvements.
- Embed with Tier 1 SMEs and coordinate site-specific user-support and refresher-training requests with local contacts and training stakeholders.
- Collect, validate, and analyze qualitative and quantitative support, adoption, and program data; develop concise metrics, reports, and status updates.
- Identify recurring user issues and recommend appropriate training, coaching, job aids, communications, or workflow improvements.
- Advise SMEs and training owners on revisions to FAQs, job aids, training materials, and user guidance following system or policy changes.
- Support EHR Go-Live and Post Go-Live activities through issue tracking, program coordination, adoption monitoring, and process analysis.
- Track activities, milestones, risks, and outcomes; evaluate whether support interventions address gaps and communicate recommendations to stakeholders.
What you need
- Bachelor’s degree in Health Informatics, Healthcare/Business Administration, Data Analytics, Information Systems, or related field
- At least 5 years of relevant clinical informatics or healthcare IT experience (Veterans Administration healthcare setting preferred)
- Experience evaluating operations or programs using qualitative and quantitative methods, analyzing data, and developing metrics, reports, and decision-support materials.
- Strong analytical, problem-solving, communication, and stakeholder collaboration skills.
- Ability to meet Federal/VA security, privacy, and information-security requirements, obtain a Public Trust clearance, and travel as needed.
- Oracle Health/Cerner Millennium, FEHR, VA VistA/CPRS, and VHA EHR modernization or Post Go-Live experience.
- Experience delivering or coordinating EHR workflow training, refresher sessions, workshops, office hours, coaching, and site-specific end-user support.
- Skill identifying learning needs, proficiency gaps, recurring user issues, and adoption barriers; recommending and assessing support interventions.
- Experience preparing or updating job aids, FAQs, training content, knowledge articles, and end-user communications with SMEs.
- Experience working with Tier 1 SME teams, training stakeholders, distributed sites, and change-management initiatives.
- Familiarity with dashboards, performance measurement, learning platforms, and SAFe/Agile teams.
Key skills
Program and operational analysisHealthcare informaticsOracle HealthFederal EHR workflowsQualitative and quantitative information
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Read the full posting here
Trilogy Federal seeks an Informatics Program Analyst to support a federal healthcare customer as an embedded member of a Tier 1 SME team. The role applies program and operational analysis to VHA healthcare informatics and Oracle Health/Federal EHR workflows, tracking user-support trends, adoption challenges, and training needs. The analyst coordinates site-specific support and refresher-training activities, advises on end-user resources, and uses qualitative and quantitative information to recommend workflow, program, and adoption improvements in partnership with SMEs, training stakeholders, and local sites.