Program Scheduler
VITAS Healthcare
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- Location
- Waterbury, CT
- Job type
- Full time
- Posted
- Oct 15
- 4 days ago
Career path
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About the company
VITAS Healthcare
Hospital & health care · 10,001+ employees
What you'll do
- Process new referrals in the manor best fitting the needs of the referral source and in alignment with pending management and intake processes.
- Offers and/or confirms a same day appointment and/or the appointment time that is as close as possible based on the request of the patient and/or referral source to ensure a timely admission.
- Participates in morning check in meetings and activities as assigned, to review staffing/scheduling needs for the day.
- Collaborate with Director of Admissions to ensure adequate, available resources are present in the admission scheduling tool throughout the work week.
- Provides a concierge level of customer service in every interaction.
- Cisco Phone System – must be logged in and “on ready” throughout the work shift, taking inbound calls whenever necessary.
- Strong, professional communication and collaboration with Program Admissions, Care Connection Center Intake, and Sales teams for timely dispatching of all Admission visit resources.
- Quality – Calls (audio/video) are recorded, monitored, and reviewed for training, quality and performance feedback and recognition purposes.
- Supports Admissions team to exceed program goals.
- Enters accurate information to support data integrity in computer applications.
- Responds accurately to all questions received regarding services provided.
- Escalates matters to Director of Admissions or Admissions clinical staff when assistance or clarification is needed.
- Participates in ongoing training and development based on the changing healthcare environment.
- Notifies Admissions / Sales Staff of all scheduled appointments per standards.
- Utilizes Scheduling tools to effectively facilitate the scheduling/updating of appointments.
- Performs related duties as required. This position description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to perform any other job-related duties assigned by their supervisor or management.
- EOE/AA M/F/D/V
Key skills
effective communicationtechnologycustomer service
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Read the full posting here
Responsible for facilitating the conversion of referrals to admissions through the completion of the intake process with the use of effective communication, technology, and customer service skills while acting as a liaison between the Admissions Manager, the call center AC, referral sources, families, and hospice presentation program Admission Staff.