“Doing the Most Good.” In these four words, our mission – to feed, to clothe, to comfort, to care, to rebuild broken homes and broken lives. By walking with the addicted, we can lead them to recovery. By fighting hunger and poverty, we can feed and nurture the spirit. And, by living and sharing the Christian Gospel and meeting tangible needs, we give the world a lasting display of the love behind our beliefs.
The Salvation Army operates more than 50 social service agencies strategically placed throughout Southern California. Material and spiritual support is our standard - social services delivered with compassion is our model - anyone in need is our prerequisite. Our work is funded through kettle donations, corporate contributions, and the sale of goods donated to Salvation Army Family Stores. Eighty-two cents of every dollar we raise supports our various programs across Southern California. We are a tax-exempt 501(c)(3) organization, and contributions are deductible for Federal Income Tax Purposes to the extent permitted under Section 170(b)(2) for corporations.
An international movement, The Salvation Army is an evangelical arm of the universal Christian Church. Our message is based on the Bible, and our ministry is motivated by the love of God. We preach the Gospel of Jesus Christ and meet human needs in His name without discrimination.
Mission Statement
The Salvation Army, an international movement, is an evangelical part of the
universal Christian church. Its message is based on the Bible. Its ministry is
motivated by the love of God. Its mission is to preach the gospel of Jesus
Christ and to meet human needs in His name without discrimination.
Position Summary
The Program Support works under the direction and supervision of the Operations
Manager. He/she provides support to key staff by monitoring the wellbeing of
residents and safety of facility. Primary duties include: clerical, customer
service, monitoring, and janitorial. Program Support may also be required to
assists Operations Manager in overseeing and performing facility upkeep,
preventive maintenance and meals.
Essential Functions
* Understands the mission, organizational structure, and policy and procedures
of The Salvation Army. Works cohesively with supervisors, Corps Officers and
DHQ.
* Assist in directing individuals (residents, volunteers, public, etc.) seeking
information to the correct staff member. Providing approved applicable
information as directed by supervisor.
* Assists key staff by providing clerical support which includes, but is not
limited to: statistics, attendance rosters, program fee receiving, mail
distribution, relaying information to residents, etc. Handles mail and money
in accordance with TSA policy.
* Reports all resident disputes and concerns to key staff in person and via
Shift Reports. Encourages residents to consult with case managers regarding
all concerns.
* Enforces House Rules in a professional and respectful manner as directed by
supervisor.
* Facilitates urinalysis and breathalyzer tests as directed. Immediately
notifies key staff when a resident tests positive for drug and/or alcohol
use.
* Issues and monitors resident medication per policy and procedure.
* Performs rounds during shifts to ensure the wellbeing of residents and safety
of facility.
* Responds effectively to emergency situations per policy and procedure.
Immediately notifies key staff when such emergencies occur.
* Ensures proper turnover of information by reading prior Shift Reports when
starting a shift and emailing a Shift Report at the end of his/her shift.
* Performs janitorial duties as directed.
* Assists Operations Manager in overseeing and performing facility upkeep,
preventive maintenance and meals (preparation, serving & cleanup) when
necessary.
* Provides “on call” support as needed to cover shifts and duties.
* Performs other duties as necessary for the successful operation of the
program.
* Maintain accurate time keeping records that are reflective of duties
performed under different grant/contracts.
* Attends staff and program related meetings, conferences, and training as
needed and required. Cooperates with supervisors in any other special
projects as needed.
* These duties may be changed in part or in full at any time at the Executive
Director’s discretion, or as required because of program changes or needs.
Working Conditions
Ability to walk, stand, bend, squat, climb, kneel and twist on an intermittent
or sometimes continuous basis. Ability to grasp, push, pull objects such as
files, file cabinet drawers, and reach overhead. Ability to operate computer,
fax and telephone. Ability to lift up to 25 lbs.
Minimum Qualifications
* High School Diploma or equivalent and one-year experience in residential
services for adults.
* Experience working with people in recovery, mentally ill and/or homeless
individuals preferred.
* Must be able to pass a complete and satisfactory background check.
* Current CPR Certificate.
* Willing and able to maintain confidential information in accordance with
Salvation Army and industry standards.
* Required to appropriately respond to emergencies.
* Ability to pass a physical health examination by a doctor.
Skills, Knowledge & Abilities
* Excellent writing and verbal communication skills in English.
* Bilingual (Spanish) preferred but not required.
* Computer literate with a working knowledge of Microsoft Word and Excel.
* Ability to email, fax, operate copy/print/scan machine.
* Ability to work harmoniously with supervisors, coworkers, residents, outside
agencies, and the public.
* Excellent organizational, prioritizing, planning and problem solving skills.
* High ethics and integrity.
