Property Operations Coordinator

The Opportunity The Property Operations Coordinator will support the day-to-day management of CFSI’s facilities, including the Boston office headquarters and several apartments in Allston that are used for CFSI Fellows and rented to subtenants. The Coordinator will be responsible for office management, marketing vacant rooms and apartments, coordinating responses to facilities and maintenance requests, and supporting safe and organized move-in and move-out processes for fellows and subtenants. This is an ideal opportunity for someone located near the Allston neighborhood of Boston who is interested in learning more about facilities management and residential life. This position is a hybrid role that requires regular weekly work at the apartments in Allston and at our office in downtown Boston. This role is a full-time, hourly role and the schedule is likely to vary depending on facilities needs. Regular evening and weekend shifts are required to meet the position’s needs. Percentage time allocations for this position are estimates that will vary throughout the year. KEY RESPONSIBILITIES Property, Facilities, and Resident Management, 50% Respond to facilities and maintenance requests, concerns, and questions from fellows and subtenants. Serve in an on-call rotation for housing emergencies, including designated evening and weekend coverage. Coordinate the response process for emergency situations related to CFSI housing with the Associate Director of Student Experience and property management teams. Communicate and liaise with landlords and property managers to ensure CFSI housing is well-maintained, furnished, and in good working order. Replace or repair apartment furnishings as needed, conducting regular audits and apartment inspections to assess when replacements are needed. Work with apartment utility providers to ensure service is delivered, respond to service issues, and coordinate billing. Maintain a stock of basic office supplies for CFSI offices and classroom spaces. Organize and help facilitate regular office organization days for staff. Manage the space reservation calendar for Programs with the Non-Profit Center and submit and follow up on facilities requests with the building's property manager. Subleasing and Tenant Acquisition, 35% Advertise and list vacant rooms and apartments on Facebook groups and other sites to generate potential tenant interest. Communicate with potential subtenants, answering inquiries and providing leasing details. Schedule and conduct property showings for potential subtenants. Review subtenant interest forms and work closely with the Senior Manager of Operations to draft contracts, send invoices, and track rent payments for subtenants. Monitor and predict apartment and room vacancies so that empty apartments can be rented out. Source additional apartments as needed for fellow housing as student numbers grow. Rent out office event spaces when not in use by CFSI programs, facilitating the rental process, including invoicing, space setup, and coordination with the renter. Housing Transitions, 10% Oversee, coordinate, and lead move-in and move-out for subtenants and fellows, including the four annual fellow transitions in CFSI housing. Schedule cleaning services to reset apartments, distribute and manage keys, and document the condition of apartments before and after each fellow's or subtenant's stay. Maintain clear housing procedures and records to support consistent communication, handoffs, and follow-up across fellow and subtenant housing. Other Organizational Support, 5% Monitor property financial performance, operating expenses, rental income, and budgeting for facilities costs. Participate in other strategic projects as time allows. QUALIFICATIONS & MINDSET You have 1+ years of experience in property operations, facilities management, residential life, hospitality, tenant services, or a related operational role. You can travel regularly between CFSI’s Allston apartments and downtown Boston office and are available for designated evening and weekend work, including participation in an on-call rotation for housing emergencies. You are highly organized and able to manage multiple properties, deadlines, schedules, and requests at the same time. You have strong customer service and conflict-resolution skills and can exercise sound judgment about when to resolve, document, or escalate an issue. You have demonstrated the ability to be independent, flexible and work effectively in a fast-paced and complex environment. You bring deep commitment to diversity, belonging, inclusion and equity; and experience in working with culturally diverse teammates You align with and uphold CFSI’s core values: community, collaboration, innovation, wellbeing, equity, growth mindset, and transparency. Experience with property management, ticketing, or project-management software is a plus COMPENSATION & BENEFITS Hourly rate range: $22 - $26 per hour Health insurance benefits with 80% covered by CFSI and 20% covered by the employee; Dental insurance with 50% covered by CFSI; Vision Plan; Flexible Spending Account; Commuting Reimbursements (up to $45/month); Telecommunications reimbursement (up to $100/month); 21 vacation/personal days, 12+ organizational holiday days per year, office closure the week between Christmas and New Year and on 6 summer Fridays; Access to regular and ongoing feedback and professional development opportunities internally and the ability to leverage organizational resources to seek additional development opportunities externally. About College for Social Innovation College for Social Innovation (CFSI) brings together colleges and social sector organizations to create fully-credited experiential learning opportunities that are meaningful, accessible, and life-changing. Our college students, referred to as Social Innovation Fellows, build skills, and a professional network that helps to position them to become the next generation of problem solvers for humanity’s tough challenges. Students are placed in a semester-long internship (400 hours) and also take skill-building and reflection classes twice a week as part of a diverse “Semester in the City” cohort. College for Social Innovation recently completed its 20th semester of its Semester in the City program and its 6th semester of its Semester for Impact program, having grown from a pilot cohort of 14 students in Fall 2016 to 110 students enrolled in 2025-2026. Overall we have enrolled almost 1,000 students from 20 colleges and achieved strong initial results. We are now adding additional college partners and are looking to further build an innovative and unique educational experience that can add value for students and their home colleges while building a bigger, better, and more diverse talent pipeline for the social sector. In the next two years we plan to launch a new microcollege, South Street College for the Common Good, offering an Associate's Degree and a Bachelor’s Degree option and with initial accreditation provided through a partnership with Lasell University. At the same time, we are looking to maintain and modestly grow the Semester in the City and Semester for Impact programs and help lead an experiential education revolution in higher education. Ultimately, we aim to build a movement to make it common for millions of college students -- representing the full diversity of the nation -- to gain access to careers in the fast-growing social sector. EQUAL OPPORTUNITY EMPLOYER CFSI is an equal opportunity employer and does not discriminate on the basis of race, color, national origin, sex, age, religion, sexual orientation, disability, political affiliation, familial status, pregnancy, genetic information, military status, or any other characteristic protected by federal, state, or local law. Reasonable accommodation will be provided as needed for applications, interviews, and service. National Service Alumni (i.e. Military, AmeriCorps, Peace Corps, etc.) are strongly encouraged to apply.