QMS Training / Implementation Specialist

Apply Description Job Summary: QT9 Software is seeking a customer-focused Training & Implementation Specialist who is passionate about helping organizations successfully adopt our Quality Management Software (QMS). This role partners with customers throughout the implementation lifecycle by leading training sessions, providing best-practice recommendations, troubleshooting business processes, and ensuring customers are positioned for long-term success. The ideal candidate is a quick learner, strong communicator, and skilled problem solver who enjoys working in a collaborative, fast-paced environment. Duties and Responsibilities: Manage customer onboarding by guiding organizations through implementation, software configuration, training, data migration, and go-live readiness. Partner with customers to understand their business processes and requirements, providing best-practice recommendations that support successful implementation and long-term adoption. Investigate and resolve customer workflow and configuration questions while documenting findings and resolutions. Collaborate with customers and internal teams to communicate requirements, resolve software-related questions, and identify opportunities for product improvements. Identify implementation trends and customer feedback to recommend improvements to QT9 products, implementation processes, and customer experiences. Deliver customer training on system functionality and guide customers through implementation activities to support successful adoption and effective use of the software. Conduct instructor-led virtual training sessions that support successful customer onboarding and product adoption. Collaborate with cross-functional teams, including Customer Success, Support, and Product Management, to improve customer outcomes and achieve business objectives. Guide customers through data migration activities, including data preparation, validation, and import processes to support successful implementation. Perform other duties as assigned Education: Bachelor’s Degree in Business or Computer Science (BA or BS) or related on the Job experience Requirements Bilingual proficiency in English and Spanish is required. One Team Mentality: Takes ownership of both individual responsibilities and team outcomes, willingly stepping in to support others and celebrate shared achievements. Demonstrated ability to deliver effective customer training, with prior SaaS implementation or software training experience preferred. Strong time management skills with the ability to prioritize implementations and quickly learn new technologies. Independent problem solving and ability to create “outside the box” solutions. Must be proficient in MS Office – especially Word & Excel. Must have a very good understanding of Microsoft Windows and various web browsers (Chrome/Edge/IE/Safari/Firefox). Must have good understanding of web-based applications, database concepts, and software configuration principles. Salary Description 65,000-75,000