Quality Engineer 1

About the company

DENSO

Automotive · 10,001+ employees

What you'll do

• Manages in-line (non-conformance) claims by customer for assigned plants/manufacturers.Monitors customer quality issues via web portal, regular correspondence and during customer sitevisits. Investigates quality concerns, recovers defective products and ships to DENSO plants andestablishes on site containment for critical issues. Reviews countermeasures suggested byDENSO plants. Tracks customer rating system to ensure records match actual performance andreconciles inaccurate records with customer and requests revisions. Works to isolate and identifyroot causes within a process via on-site review and data analysis. Develops countermeasures toresolve issues found to prevent recurrence.
• Manages approval process/system engineering change activity for assigned customers. Reviewsdesign change information and follows up with DENSO plants with any concerns prior tosubmission to customer. Relays customer requests for more information, data, sample parts priorto approval of design changes. Sends notification to plants of approval to ship new parts. Holdsstatus update meetings with customers to detail progress and concerns.
• Ensures that all New Model Requirements are completed according to the schedule supplied bythe customer. Attends customer kickoff meetings to determine project requirements. FollowsDENSO NA QE standards to manage new model launch activities. Negotiates any changes tocustomer or plant side requirements. Establishes plant visits to perform audits. Monitors designchanges to confirm implementation and effectiveness of change.
• Performs plant "Go and See" activities when a major quality issue is reported. Performs a rootcause analysis and evaluates process changes / countermeasures that the plant has made.Makes recommendations towards additional improvements.
• Bachelor's degree in engineering or related
• 0-3 years of relevant experience
• Mechanical aptitude as many issues presented by the customer are vague and require additionalinvestigation.
• Customer service skills. Ability to promote and support a service-oriented environment.
• Negotiation skills. Ability to defend position strongly while keenly aware of the need to maximizebenefits for all sides.
• Demonstrated ability to foster and maintain relationships with an ability to work as part of a cross functional team.
• Possesses flexibility to work in a fast paced, dynamic environment.
• Demonstrates a high commitment to quality.
• Proficiency in Microsoft Office products such as Word, Excel and PowerPoint

What you need

• Bachelor's degree in Engineering, Manufacturing, or related field.
• Minimum 4 years of engineering experience in a quality environment.
• Proficiency with basic quality tools (e.g., SPC, FMEA, Pareto).
• Knowledge of AIAG Core Tools (APQP, PPAP, PFMEA, Control Plans, SPC).
• Experience conducting supplier audits and managing supplier quality.
• Strong analytical and problem‑solving skills.
• Effective written and verbal communication abilities.
• Familiarity with ISO/TS 16949 automotive quality standards.
• Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint).
• Ability to work independently and as part of a multidisciplinary team.

Key skills

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