Receptionist & Medical Biller

Join Our Team — Make an Impact in Your Community Office Administrator / Medical Biller Tagalog-Speaking Candidates Strongly Encouraged to Apply Full-Time | In-Person | Nonprofit Mental Health Organization Kohan International Foundation is seeking a compassionate, highly organized, and dependable Office Administrator / Medical Biller to join our team. We especially encourage candidates who speak Tagalog/Filipino to apply. Tagalog language skills are highly valued because they can help us better communicate with and serve members of our diverse community. We are a nonprofit behavioral health organization committed to providing mental health services to underserved individuals, children, families, and communities that have historically faced barriers to accessing quality mental health care. We are not simply looking for someone to fill an administrative position. We are looking for a long-term team member who believes in helping people and wants to grow with our organization. As an Office Administrator, you will often be one of the first people a patient speaks with when seeking help. Your compassion, professionalism, organization, and follow-through can make a meaningful difference in helping someone successfully connect with mental health services. Work Schedule Monday–Friday 8:30 AM–5:00 PM Full-Time | In-Person Starting Pay: $20.00 per hour There is potential for a compensation review and rate increase after 120 days , based on performance, reliability, and demonstrated ability to fulfill the responsibilities of the position. Comprehensive training will be provided. Who We Are Looking For We are looking for someone who is: Highly organized, dependable, and detail-oriented Compassionate and comfortable helping patients and families Professional and friendly on the phone and in person A strong communicator and listener Comfortable working in a busy office environment Able to manage multiple responsibilities and follow through on tasks Willing to learn and take initiative A collaborative team player Interested in a long-term position and growing with our organization Passionate about helping underserved and diverse communities Able to maintain patient confidentiality and professional boundaries Tagalog / Filipino Language Skills Tagalog-speaking candidates are strongly encouraged to apply. The ability to communicate in Tagalog and English is highly valued and would be an important asset in helping us communicate effectively with Filipino patients, families, and community members. Office Administration & Patient Support Responsibilities include: Answer incoming calls and assist patients professionally and compassionately Help new patients through the intake process Coordinate scheduling and appointment-related matters Communicate with patients regarding forms, insurance information, and appointments Verify insurance eligibility and benefits Assist patients with administrative requirements that may otherwise become barriers to receiving care Scan, organize, maintain, and file patient documentation Communicate and coordinate with therapists and administrative staff Maintain accurate and confidential patient information Help ensure patients receive timely administrative support and are connected with appropriate services Medical Billing Responsibilities The position will also assist with medical billing responsibilities, including: Submit insurance claims electronically and accurately Monitor outstanding claims and follow up on unpaid, delayed, or denied claims Review billing information for accuracy Verify insurance eligibility, benefits, deductibles, copays, and coverage Communicate with insurance companies regarding claims, authorizations, eligibility, and payment issues Assist with insurance appeals and supporting documentation Maintain accurate billing records Respond professionally to patient and insurance inquiries Protect confidential patient and billing information Experience Medical billing or behavioral health experience is helpful, but we are willing to train the right candidate. Experience with any of the following is a plus: Medical or behavioral health billing Insurance eligibility verification CPT and ICD-10 coding EHR or practice-management systems Office Ally or similar billing platforms Microsoft Word Google Workspace and Google Sheets Healthcare, behavioral health, nonprofit, or community-service organizations Why This Position Matters This is more than administrative work. When someone calls our office seeking mental health services, you may be the first person they speak with . When insurance is verified correctly, a family can better understand its coverage. When a claim is handled properly, a patient may be able to continue receiving treatment. When a patient is confused about the intake process, your patience and assistance can help them successfully connect with care. Your work helps create access. Your organization helps keep services moving. Your compassion helps people feel supported. About Kohan International Foundation Kohan International Foundation is a nonprofit behavioral health organization dedicated to addressing mental health needs and expanding access to care. We serve diverse and underserved individuals and families, including communities that have historically experienced barriers to accessing mental health services and community resources. Our team works together to reduce those barriers and help individuals and families find support, stability, hope, and a path forward. Join Our Team If you are organized, compassionate, dependable, and interested in meaningful work , we would love to hear from you. Tagalog/Filipino-speaking applicants are especially encouraged to apply. If you are looking for more than simply a job and want to use your administrative skills to help people access essential mental health services, we encourage you to apply and grow with Kohan International Foundation.