The Referral Coordinator processes incoming referrals, verifies patient insurance and benefits, and ensures urgent referrals are prioritized. They maintain accurate patient records in the EMR and collaborate closely with clinic providers to facilitate seamless patient care.
Requirements overview
Candidates must have a high school diploma or GED and at least one year of experience in a medical office or hospital setting. Proficiency in medical terminology, insurance pre-authorization, and basic office software is required.
As the only not-for-profit, community owned and operated hospital in the Lewis Clark Valley, we take special pride in making sure your health is our first priority! Over sixty years ago, a group of dedicated community members set out to build a new, larger hospital that could serve the community and surrounding areas for years to come.
Today, the Board of Directors, administration, staff, and providers at TriState Health continue that legacy by serving a 10-county region in Washington, Idaho, and Oregon. We are a not-for-profit, community-owned hospital (since 1955), offering acute care as well as a DNV GL Healthcare USA accredited critical access facility. We are committed to providing the high-tech medical treatment you expect with the tender touch and personal attention you deserve.
TriState Health is located on 11 acres at 1221 Highland Avenue in Clarkston, WA with 7 acres available for expansion. In addition to the Hospital, the campus includes various physician’s offices, Pathologists’ Regional Laboratory, Owl Tri-State Pharmacy and Evergreen Estates Retirement & Assisted Living Community, an independent and assisted living center located directly behind the hospital. The campus also includes the TriState Medical Office Building, consisting of several suites which house our medical clinics.
To learn more, visit www.TSH.org
HealthcareAdministrativeCustomer Service & Support
Description
[https://www.tsh.org/wp-content/uploads/2025/12/2025-Awards-HR-Image-scaled.jpg]
Job Summary:
The Referral Coordinator is responsible for ensuring that incoming referrals are
processed and prepared for scheduling with the appropriate clinic. The
Coordinator will process referrals in a timely manner and prioritize those that
are deemed as urgent. Duties and responsibility include, but are not limited
to: contacting referring providers/facilities to gather information as needed,
verification of patient insurance and benefit information, verification of bad
debt and referral to Patient Access if needed, update patient information within
the EMR as necessary. The Referrals Coordinator will work closely with the
providers and staff of the clinics to which the referrals are directed. The
Referrals Coordinator will assure the completion of records and data gathering
as directed per provider. Referral Coordinator will review incoming referrals
with specific insurance types to assure authorization to see specialist has been
put in place by referring provider/facility. The Referral Coordinator complies
with HIPAA regulations as well as the organizations policies and procedures
regarding patient privacy and confidentially, maintains professional tones at
all times when communicating with patients, providers and other representatives
and performs other clerical duties as required.
Skills and Abilities:
* Familiarity with medical terminology and nomenclature.
* Strong verbal and written communication skills.
* Excellent phone etiquette.
* Strong interpersonal skills.
* Experience with computers and programs such as Word, Excel and other office
software and hardware.
Education and Training:
* High school graduate or GED, required.
Experience:
* Minimum of 1 year experience in a medical office or hospital setting.
* Experience performing pre-authorization functions or medical insurance
billing.
* CPT/ICD coding experience preferred.
Benefits Summary:
* Paid Time Off
* Paid Sick Leave
* Medical, Dental, and Vision
* Flexible Health Spending Account and Dependent Care Spending Account
* Retirement - 403(b) with matching contributions
* Employee Assistance Program
* Tuition Reimbursement
* Life Insurance
* Employee Wellness Program
About TriState Health:
Learn more about TriState Health here. [https://youtu.be/6CxPIR0RhQE]
TriState Health is a not-for-profit, critical access hospital and medical
campus, community owned and operated since 1955. As the largest employer in
Asotin County, TriState remains committed to our mission of caring for the
community and ensuring, “Your Health Is Our First Priority.”
Serving an 8-county region in Washington, Idaho, and Oregon, TriState Health
continues to receive awards for excellent service to the community such as “2025
Get with the Guidelines Gold in Rural Stroke” and “1 of 6 Top Recommended
Hospitals in Washington State." TriState proudly promotes a 4:1 nurse to patient
ratio, with an even lower ratio for critical care patients.
Located in Clarkston, WA, and nestled within the Lewis Clark Valley - a hidden
gem found at the confluence of the Snake and Clearwater Rivers and at the mouth
of Hells Canyon, America’s deepest river gorge. With a mild climate and a
four-seasons environment, the valley offers a wide variety of year-round family
friendly happenings. Spend time boating on the river, hiking, skiing at nearby
resorts, savoring delicious wines and cuisines, attending sporting events, and
more! Enjoy life at your pace, your way, in the beautiful Lewis Clark Valley.
Our Mission: Your Health Is Our First Priority!
Our Vision: Empowered Employees. Compassionate Care. Patients First. Community
Always.
Our Values:
* Quality. Through teamwork, we strive to continuously improve our quality of
care and service.
* Compassion. We are the caretakers of our community and we treat each patient,
partner, and team member with a tender touch and an unparalleled level of
care.
* Respect. We create a culture of respect by engaging professional staff who
demonstrates respect for each other, our patients, and their families.
* Collaboration. We seek healthy partnerships – both within and outside our
walls – to build teams that deliver the highest quality of care.
* Innovation. We embrace and integrate new ideas and technology to improve our
community’s health and wellness.
TriState Health•Asotin County, Washington, United States