Remote Collections Specialist
ADT
With an account: save jobs, track applications, build tailored resumesAlready have an account? Log in
- Location
- Jacksonville, FL
- Work style
- Remote only
- Job type
- Full time
- Posted
- Nov 3
- 2 days ago
Build resumeBuild cover letterGenerate interview prepBuild resumeBuild cover letterGenerate interview prep
Career path
See where this role leads
Jigup maps the next three moves from a job like this one, with the titles and the skills each step asks for.
About the company
ADT
Consumer services · 10,001+ employees
What you'll do
- Resolve inbound and outbound calls by using multiple applications and screens.
- Respond to general billing inquiries to review and resolve account issues.
- Ability to negotiate and obtain payments today or postdate within 7 days.
- Direct customers to appropriate team within ADT if issue is outside the scope of the collection’s role.
- Ability to clearly explain billing charges and answer any questions related to billing.
- Ask probing questions to overcome objections by utilizing negotiation skills.
- Meet minimal standards/goals monthly.
- Meet all compliance and QA standards.
- Flexibility with special projects which may require overtime.
- Maintain appropriate attendance and adherence goals.
- High speed internet required: DSL, Cable or Fiber internet service with the ability to hardwire via ethernet from cable modem to your PC.
- 5G Home Internet and Fixed wireless internet are NOT accepted providers.
- Internet speeds of at least 50 mbps to download and 25 mbps to upload.
- High school diploma or equivalent.
- Minimum of one (1) year in first-party collections (non-A/R), specific relatable experience includes: Car loan, financial and credit card collections including taking payments from customers and/or setting up payment arrangements, advising required payment amount
- Customer Service experience in a remote setting
- Multi-Computer-screen navigation, multiple applications, strong negotiation skills
- Basic typing, math, and problem-solving skills
- Strong communication and verbal skills
- Ability to multitask with multiple computer programs.
- PC experience and/or ability to learn basic functions.
- This role is onsite training in our Jacksonville, Florida, location for 10+ weeks (dependent on readiness) before transitioning to a remote work from home. Candidates must reside 30 miles from the Jacksonville, Florida, site location for on-site training before transitioning to remote.
- Training time: Monday - Friday, 8:30 am - 5:30 pm
- Our department is closed on weekends and most holidays, allowing our employees to enjoy every weekend off!
- This role offers a shift schedule ranging from 10:00 am to 12:30 pm EST start time Monday – Friday.
What you need
- Collections experience
- Contact center experience
- Empathy
- Attention to detail
Key skills
collections experiencecontact center experienceempathyattention to detail
Keywords for your resumePro
The words this employer's screening is likely to look for.
This job lists resume keywords
The terms this posting uses, pulled out so you can mirror them in your resume. Jigup Pro members see the list on the job board.
See full description on company page, apply now
Read the full posting here
The ADT Collection team is looking for a remote specialist who will provide award-winning customer service while handling a high volume of calls regarding delinquent accounts. We are looking for someone with collections and contact center experience, as well as empathy and an attention to detail. This remote department is closed on weekends and many holidays. This role is scheduled to start 1.18.27.