Remote Customer Service Representative

Customer Service Representative Remote, AL | Full-Time | $16.00/hour | Paid Training Pay includes $16.00 base and monthly bonus eligibility.   ***You must live in Alabama to be eligible for this position.***   Help customers solve problems that need a human touch. We’re hiring Customer Service & Solutions Advisors to support customers for a leading telecommunications provider. Customers may use automated or AI-assisted support before reaching you, so you’ll focus on conversations that require problem-solving, empathy, judgment, and personalized solutions.   What You’ll Do * Listen, ask questions, and uncover what customers really need * Research and resolve account, billing, service, device, and technical concerns * Troubleshoot issues requiring additional support * Recommend and sell products, services, upgrades, or additional lines based on customer needs * Confidently handle frustrated or challenging customers * Help retain customers by finding solutions that address their concerns * Navigate multiple systems and resources to resolve customer concerns * Work toward established customer experience and performance goals You’ll Be a Great Fit If You: * Enjoy helping people and solving problems * Communicate confidently and professionally * Think critically and ask good questions * Are comfortable recommending and selling products and services * Are motivated by goals and results * Can remain professional during challenging conversations * Are comfortable with technology and learning new systems including Ai assisted tools * Are dependable and open to coaching and feedback Work Environment * Work at home phone-based customer support environment. * Distraction-free work space with 4 walls and a door, no electronics, people, pets, noise, etc. * Ability to work scheduled shifts, including occasional overtime based on business needs. * Company Provided equipment * Candidate must have cable or fiber optic internet service provider and ability to plug equipment directly into a modem (No WiFi)   Previous call center experience is helpful but not required. Experience in customer service, retail, hospitality, technical support, telecommunications, or other customer-facing roles can provide valuable transferable skills. What We Offer * $16.00/hour starting pay * Full-time, 40-hour work week * Paid training * Medical, dental, and vision insurance * Paid time off * Career growth and advancement opportunities   Qualifications   What are the qualifications to be a Customer Service Representative at Afni?  * Six months of customer service experience  * Must be 18 years of age  * Must have GED or High School Diploma  * Must be legally permitted to work in the United States  What You Need to Thrive in Our Remote Environment: * Cable or Fiber Internet Service only (no dial-up, DSL, satellite or cellular) * 25Mbps Download/10Mbps Upload * Ping Rate – Less than 100 ms * A private workspace with desk/chair where surrounding noise (children, pets, people, electronics, etc.) cannot be heard or present during working hours. * Ability to be on webcam during working hours