Resident Services Coordinator

Overview At RPM, we’re in the business of extraordinary. We believe people-first is the way to success which is why we provide top industry pay, comprehensive benefits, and a path of upward mobility via career training and education. Join us and start your extraordinary journey today. Position Summary The Resident Services Coordinator assists the Community Manager in overseeing the day-to-day operations of an apartment community, or communities, with resident relations issues, performances a variety of administrative/clerical duties, and has primary responsibility for any resident concerns being addressed. Responsibilities Oversee all aspects of the resident experience Offer a professional, yet friendly, atmosphere in the leasing office Maintain awareness of the property competitors and contribute ideas to the Property Manager to improve resident retention and satisfaction Contact and follow up on renewals, new residents, and work orders Answer and handle incoming issues from current residents always offering excellent service Create a renewal program to optimize leas renewals and decrease resident turnover Create ideas for marketing and events and assist in successful execution of these events Plan fun activities for residents Develop and execute strategies for optimizing online reputation and resident satisfaction surveys in accordance with goals set by Community Manager Must be available for after hours for resident relations and other activities Perform other duties and projects as assigned by manager Education and Experience High school diploma or equivalent; or one year of related experience Knowledge of property operations, marketing principles and practices. Knowledge of principals and methods for showing, promoting, and selling products of services; this includes marketing strategy and tactics, product demonstration, and sales techniques. Knowledge of business and management principles involved in strategic planning, resource allocation, planning and organization, and coordinator of people and resources. Skilled with computer hardware and software including, Microsoft Office Suite, Google Suite, and industry specific software Ability to communicate effectively verbally and in writing Qualifications Physical Requirements: May be required to sit or stand for extended periods of time Must be able to read documents, computer screens and data Must be able to hear and understand verbal communications in person and over the phone or computer May occasionally be required to lift or carry items such as files or office supplies weighing up to 15 pounds Must be able to operate a computer, keyboard, mouse and other office equipment Work Environment: This is a hybrid role, requiring the associate to work in one of our corporate or regional offices 4 days per week The office is an open setting which may include bright lights, constant noises and distractions A flexible schedule is required and hours include weekdays, nights, and weekends (including Saturdays and Sundays) as needed to meet business needs Company Information Join RPM Living and experience exceptional benefits designed to enhance your life. Weekly pay for all associates working onsite at an apartment community Comprehensive healthcare coverage available for all full-time, regular associates Employer-paid employee assistance, mental health, and wellness programs Ancillary benefits including critical illness, hospital indemnity, and accident insurance 401(k) with robust company match Opportunities for professional development, career growth, and role-based learning plans Diversity, Equity, Inclusion and Belonging (DEIB) and multiple Employee Resource Groups (ERG) Paid time off plus floating holidays and volunteer days Discounted Perks (Costco membership, movie tickets, health & wellness, entertainment & travel discounts) Employment with RPM Living is contingent upon successful completion of a background check as local and federal state requires. A valid driver’s license is preferred; candidates without a license will be provided a liability waiver. RPM Living participates in E-Verify. For more information, see the E-Verify Participation Poster and the Right to Work Poster. RPM Living is an Equal Opportunity Employer. If you need assistance to fully participate in our application or interview process, please reach out through our website here and select "Careers" in the "Choose a Topic" dropdown menu.