Resident Services & Programs Coordinator

Position Overview:nnThe Financial Operations Coordinator will handle various financial and administrative tasks, ensuring accuracy and timeliness in billing, cash deposits, account reconciliations, and resident/client updates. This role requires strong attention to detail, communication skills, and the ability to collaborate with multiple departments, including accounting, payroll, and resident services. The Coordinator will also assist in preparing reports for audits, maintaining accurate financial records, and overseeing resident-related billing and payment processes.nnEssential Responsibilities:nnnHandle phone calls, emails, and in-person meetings with residents and families regarding billing and financial inquiries, referring complex cases to senior staff.nExport and process client billing data, including overtime adjustments and payment tracking, ensuring accurate invoices.nCount and deposit cash/checks and manage remote and physical deposits to various banks.nCoordinate employee appreciation donations with Resident Association and Payroll, ensuring accurate distribution and communication.nUpdate and maintain resident accounts based on census and HR data, ensuring proper charge account details.nAssist with payroll reconciliation, comparing reports and resolving discrepancies.nTrack and process resident repayments, ensuring timely updates and documentation.nProvide reports and backup documentation for audits, collaborating with auditors and internal reviewers.nManage and track entry fee payments and other related resident financial obligations.nAssist in posting cash receipts and journal entries into accounting systems such as QuickBooks and MAOD.nCollaborate with other departments to resolve issues related to pricing and account discrepancies.nReconcile donor contributions and update records in the donor module.nPrepare credit card statements for staff and reconcile monthly corporate expenses.nUpdate census data and maintain accuracy in resident and employee records.nPrepare and distribute variance reports and assist in budget file preparation.nEnsure proper file management in compliance with the retention policy, transitioning to electronic storage where applicable.nThis role requires the ability to multi-task, manage time effectively, and maintain confidentiality while working with sensitive financial information. nnnnnQualifications:nnProficiency with Microsoft Office Suite, particularly Outlook, Excel, and Word.nThe ability to Multi-task, manage time effectively, and maintain confidentiality while working with sensitive financial information. nStrong organizational skills, with attention to detail and accuracy in maintaining financial records.nExcellent communication and interpersonal skills to interact with a diverse group of residents, family members, and professional contacts.n