Salesforce Business Analyst

Job Functions* Percentage Job Functions 35% Business Analysis Analyzes business processes and needs to determine needed software and process design, modifications and enhancements Documents business requirements and shares with the project team for feedback Designs and recommends technology solutions to business needs Ensures requirements are captured and managed using standardized documentation and approval processes. Collaborates with project managers to align business requirements with resource plans and project schedules. Supports resource allocation planning by providing clear estimates and tracking utilization against project plans. 20% Testing Recommends testing methodologies Devises a testing plan for new/revised technology systems Performs software Quality Assurance testing Documents, reviews and resolves issues identified through testing Updates system documentation 15% Project Administration Administers projects using formal project management methodologies (e.g., Agile, Waterfall, or hybrid as defined by governance). Confirms, documents and communicates project and Sprint deliverables and timelines Confirms and documents the project/Sprint scope Schedules and leads project status meetings and negotiates with stakeholders Monitors project progress for adherence to scope and timelines Identifies and resolves barriers to project success Tracks and administers projects to meet business technology needs Maintains accurate project documentation in compliance with organizational standards. 15% Technology Support Supports employees with day-to-day software and technology issues Determines cause and scope of issues Resolves issues, or escalates issues to others for resolution 10% System Training and Implementation Develops training materials Identifies training participants Schedules and conducts training sessions 5% Special Projects Participates on projects as a subject matter expert or resource Compiles and organizes information to support projects Communicates project progress and challenges to stakeholders n/a Other duties as assigned to meet the needs of the organization. * Essential Functions for this position consist of all items listed under any category that make up 5% or more of the job duties. This job description is subject to change without notice.