Scheduler (Bilingual Chinese)

Astrana Health is seeking a detail-oriented and bilingual Scheduler to join our team. In this role, you’ll be responsible for coordinating patient appointments, managing communication with providers and patients, and supporting the daily operations of the department. Fluency in Mandarin is required, and additional language skills are a plus. This position is ideal for someone who is organized, proactive, and committed to delivering exceptional patient service in a healthcare setting.Our Values: Put Patients First Empower Entrepreneurial Provider and Care Teams Operate with Integrity & Excellence Be Innovative Work As One Team What You'll DoAnswer phone calls promptly and transfer to the appropriate departmentSchedule radiology procedures and exams; provide preparation instructions to patientsReview and confirm referring provider orders and insurance authorizationsContact patients and physician offices to confirm appointments and deliver exam prep detailsVerify insurance coverage as neededMonitor and respond to incoming faxes from referring providersFax reports to requesting physician officesProvide interpretation or translation as needed (Mandarin required)Assist other departments with obtaining medical history or insurance informationContact IPAs or insurance providers to initiate authorization requests as directedRequest prior imaging records from outside facilities when necessaryCross-train and support front desk operations as neededComplete other administrative duties as assigned by supervisors or managersParticipate in monthly office meetingsOther duties as assignedQualificationsFluency in Mandarin and/or Cantonese is a must; additional language skills are a plusPrior experience in a medical or radiology office preferredFamiliarity with insurance verification and scheduling systemsStrong communication and interpersonal skillsExcellent time management and multitasking abilitiesDependable, team-oriented, and patient-focusedYou’d Be Great for This Role if:You’ve verified insurance before and can confidently navigate different health plansYou enjoy interacting with patients and making sure they feel informed and cared forYou’re a strong communicator who can work well with both clinical and administrative teamsEnvironmental Job Requirements and Working ConditionsThis is a full-time, in-person position located at 9700 Flair Drive, El Monte, CA 91731. Schedule: Monday–Friday 9am - 5:30pm, plus every other Saturday 9am-1pm. The total compensation target pay range for this role is: $20.00 - $22.00 per hour. The salary range represents our national target range for this role.Astrana Health is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based on race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. All employment is decided based on qualifications, merit, and business need. If you require assistance in applying for open positions due to a disability, please email us at humanresourcesdept@astranahealth.com to request an accommodation. Additional Information:The job description does not constitute an employment agreement between the employer and employee and is subject to change by the employer as the needs of the employer and requirements of the job change.