Scheduler - Evening Shift

Company: Protos Security Job Title: Scheduler - Evening Shift Reports To: Floor Supervisor Location: Roanoke, VA Shift: Weekend availability required. Evening Shift, 4:00 PM–12:00 AM On-Site Company Overview Protos Security, a subsidiary of Security Services Holdings, is one of the nation’s leading providers of physical security services. Headquartered in Norwalk, Connecticut, Protos delivers security guarding and off-duty law enforcement solutions across the United States, supported by offices throughout the U.S. and international locations in Canada and the United Kingdom. By combining experienced security professionals, responsive service and purpose-built technology, we provide clients with greater visibility, accountability and control over their security programs. We are raising the standard for how physical security is managed and delivered, helping protect people, property and communities. Position Summary Protos is seeking a Scheduler to join its team. The Scheduler will report directly to the Floor Supervisor and will be responsible for addressing service requests and incident tracking for clients, officers and service partners, ensuring that both internal and external customers receive a level of service that exceeds their expectations. The Scheduler is responsible for reviewing data, executing requests, and addressing incidents. Our work environment is fast paced, positive and stresses results oriented internal growth. Essential Duties & Responsibilities Coordinate, schedule, and dispatch law enforcement and security personnel to client sites across the United States, ensuring coverage aligns with contractual requirements and service expectations Evaluate client requests, service urgency, geographic considerations, and law enforcement and security personnel availability to assign the most appropriate resources Monitor and adjust schedules in real time to address cancellations, delays, emergencies, or changes in client needs Clearly communicate assignment details—including location, scope of work, timing, and special instructions—to law enforcement and security personnel and confirm receipt and understanding Accurately document all assignments, updates, and outcomes in internal systems to ensure records are complete and up to date Track the status of upcoming, active, and completed assignments to ensure timely execution and follow-up Work within company software and all resources to maintain detailed reports—reflecting operational activity, staffing coverage, and assignment history Serve as a primary point of contact for clients, providing prompt, professional, and courteous support via phone, email, and fax Respond to client and law enforcement inquiries, service requests, and issues with a focus on resolution, accuracy, and satisfaction Maintain consistent communication with law enforcement and security personnel to support operational efficiency and address questions or concerns Additional duties as directed by management. Qualifications & Experience High School Diploma or GED required, associate or bachelor’s degree in business, criminal justice, or related field preferred. Minimum of two (2) years of experience in logistics, scheduling, dispatch, or a similarly fast-paced operational environment required. Demonstrated customer service experience, with the ability to manage high-volume interactions while maintaining professionalism and composure. Prior experience working with law enforcement, security personnel, or within a security operations environment is strongly preferred. Proficiency in Microsoft Office Suite (Excel, Outlook, Word, Teams), including the ability to navigate systems efficiently and learn new proprietary platforms quickly. Strong written and verbal communication skills, with the ability to convey information clearly, professionally, and with appropriate urgency. Proven ability to think critically and analyze complex situations, make sound decisions, and escalate issues appropriately. Highly detail-oriented with strong organizational skills and the ability to manage multiple priorities with accuracy. Demonstrated ability to work in a process-driven environment, following established protocols while adapting to changing priorities. Exceptional time management skills with the ability to prioritize tasks effectively in a fast-paced, high-pressure environment. Why You’ll Love Working With Us At Protos Security, we are a community of driven professionals working together to make the world safer through technology and service. Here is what you can expect: Purpose Driven Work – Every role contributes to building smarter, more secure environments Growth Opportunities – Mentorship, cross functional projects, and career development Collaborative Culture – Open communication, respect, and team first thinking People First Values – Inclusive culture and generous employee support Benefits Include: Competitive compensation Health, Vision, Dental, and Life Insurance Employee Assistance Program FSA / HSA 401(k) with employer contribution Excellent Paid Time Off (24 days) Collaborative work environment (and great coffee!) Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit, use their hands to handle or operate objects, and communicate effectively (including speaking and hearing). The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. We are an Equal Opportunity Employer. All qualified applicants will receive consideration without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, or any other protected status under applicable law.