Scheduling Coordinator

Location: Centennial, CO Job Title: Scheduling Coordinator Job Type: Full-Time, Non-Exempt Hours: Monday-Friday, hybrid office hours, average of 40 hours per week Hourly Range: $24 -$25 Position Overview: The Scheduling Coordinator will collaborate with the team to provide scheduling options to our US and Canadian-based clients. This position will require attention to detail and excellent customer service to provide administrative support to our clients and Briotix Health key stakeholders. This is a hybrid position requiring a minimum of two days per week on-site; typically Tuesday and Thursdays, at our headquarters in Centennial, CO. Job Duties: Inbound and Outbound calls, approximately 75% of the day Manage, triage, and expedite phone and email communication. Use online scheduling programs and databases. Manage multiple schedules and timelines simultaneously. Provide accurate data entry using online platforms and systems. Provide accurate and timely customer support. Other duties as assigned. Company Perks: Excellent benefits package including Medical, Dental, & Vision Insurance Flex Spending Accounts 401k/ROTH IRA with employer match Company Sponsored Group Life Insurance, AD&D and Long-Term Disability Professional Development Reimbursement Accrued Paid Time Off, up to 120 hours in the first year 7 Company Paid Holidays + 2 Floating Holidays of your choice Employee Assistance Program (EAP) and Annual Calm.com subscription Work/Life Balance Opportunities for professional development and specialized training Mentorship programs DEI=B Focus Groups Key Words: customer service, scheduling, scheduler, call center, inbound call, outbound call, medical scheduling, medical scheduler Required Qualifications: High School Diploma or GED Excellent telephone and speaking skills Minimum of one year of customer service experience Ability to manage multiple electronic documentation and scheduling applications Superior, professional communication and customer service skills Proficiency with Microsoft Office products including Microsoft Outlook Strong attention to detail and problem-solving skills High ability to collaborate with coworkers both written and verbal Preferred Qualifications: 2 or more years of experience in an administrative or customer service position Working knowledge of medical terminology Associate degree or higher All your information will be kept confidential according to EEO guidelines.