Scheduling Coordinator

About the company

Window Nation

Construction · 501 to 1,000 employees

What you'll do

• Customer contact via outbound phone calls and/or texting customers with software to schedule measure appointments
• Receives inbound phone calls for scheduling follow ups and acts as go-between for customers when they request information related to their order
• Overcomes customer objections and works to get measure scheduled on next day available
• Scheduling of measure completed in CRM software with relevant notes for technician
• Manages unscheduled customers following defined escalation protocols
• Works daily to ensure technician calendar meets Window Nation standards for targeted measures per day with minimal drive time
• Utilizes mapping software to generate efficient route for technician while balancing drive time and customer specific requests
• Handles customer requests for reschedules
• Works closely with assigned technicians and branch associates maintaining positive working relationship

What you need

• High school Diploma or GED
• 2+ years of experience in a customer support role (in person or on phone)
• 1+ years’ experience working in an office setting with proven collaborative work style
• Experienced using CRM system
• Strong verbal and written communication skills
• Customer-centric mind set
• Proficient in Microsoft Office Suite (Outlook, Word & Excel)
• Familiarity with working with maps/scheduling is a plus
• Demonstrated success in deadline-driven and high-pressure environment

Key skills

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