Screening & Referral Specialist-Remote Must Reside In Metro Detroit

Easterseals MORC is hiring for a Screening and Referral Specialist to help make a difference and become part of something bigger than yourself! We are looking for Game Changers ! The types of people who wake up excited to make a difference. The superheroes of their field who care about the people they serve. If that sounds like you, we want you on our team. Benefits of Being a Superhero! Benefits: Low-cost Dental/Health/Vision insurance Dependent care reimbursement, and up to 5 days paid FMLA for maternity, paternity, foster care and adoption. Generous 401K retirement plan Paid Leave Options Available Up to $125 bonus for taking 5 days off in a row. 10 paid holidays and 3 floating holidays (Over 30 days total of paid time off) Wellness Programs We are a PSLF (Public Service Loan Forgiveness) Employer. We provide bonuses and extra incentives to reward hard work & dedication. Mileage reimbursement in accordance with IRS rate. Free financial planning services through our partnerships with the LoVasco Consulting Group, and SoFi. Student loan repayment options Pet Insurance Qualifications: Associates Degree in business, healthcare administration, or related area Two years of responsible full time health care customer service experience Duties and Responsibilities: 1. Demonstrate ability to engage individuals served and the general public in a welcoming, hopeful, empathetic manner regardless of disability or phase of recovery. Provides individualized customer service at a high standard, professional level. 2. Responsible for answering inbound calls, website chat, and general emails, assisting individuals who have general questions, particular inquiries about Easterseals MORC programs and services, or are in need of community resources or referrals. Responsible for acting as an ambassador of Easterseals MORC and building the interest of individuals in the programs and services that we offer. Documents all call information according to EM policy and procedures. 3. Documents calls using SalesForce and Electronic Medical Record. 4. Responsible for thorough understanding of program services, eligibility criteria, required timeframes, and follows program referral process flows. 5. The position is assigned priority population(s) based on organizational priorities, grants, and workload equity. Assigned priority population(s) and are likely to change over time. Priority population(s) are set by program director and supervisor and will be reviewed and communicated at least annually. 6. Determines the nature of the call from general public, completes screenings for individuals (adults or children) needing services and coordinating intakes for services. This includes gathering demographic/insurance information, presenting problems, other necessary information as indicated in screening form. Connecting Medicaid individuals to CMH Access for screenings, as needed. 7. Determines if incoming requests for services are urgent, emergent, or routine and makes referrals for services following appropriate corresponding timelines. 8. Receive calls and requests for other programs, schedule appointments, mails or emails information/forms, as assigned. 9. Manage and resolve or direct customer complaints. Identifies and escalates priority issues to the appropriate parties as needed. 10. Answers both general and specific inquiries regarding departmental procedures, some of which may require detailed interpretation of departmental policies and procedures.