Team Support Specialist - Waiver Support

Easterseals MORC is hiring for a Team Support Specialist - Waiver Support to help make a difference and become part of something bigger than yourself! We are looking for Game Changers ! The types of people who wake up excited to make a difference. The superheroes of their field who care about the people they serve. If that sounds like you, we want you on our team. Benefits of Being a Superhero! Benefits: Low-cost Dental/Health/Vision insurance Dependent care reimbursement, and up to 5 days paid FMLA for maternity, paternity, foster care and adoption. Generous 401K retirement plan Personal Time Off (PTO) available for full time employees Up to $125 bonus for taking 5 days off in a row. 10 paid holidays and 3 floating holidays (Over 30 days total of paid time off) Wellness Programs We are a PSLF (Public Service Loan Forgiveness) Employer. We provide bonuses and extra incentives to reward hard work & dedication. Mileage reimbursement in accordance with IRS rate. Free financial planning services through our partnerships with the LoVasco Consulting Group, and SoFi. Student loan repayment options Pet Insurance Qualifications: High School Diploma or Equivilent At least two years of experience in a clerical role; healthcare preferred Duties and Responsibilities: Demonstrate ability to engage consumers in a welcoming, hopeful, empathetic manner regardless of disability or phase of recovery. Assist individuals served by addressing inquiries, resolving issues, and fulfilling requests across diverse communication channels, including telephone, email, live chat, and in-person interactions. Review weekly report to ensure all plans are uploaded into the WSA System as well as all ISPA plans. Review weekly report for discharges and disenrollment’s. Complete disenrollment’s in WSA and ISPA within 7 calendar days of discharge. This includes ending alignment in IRIS. Complete enrollments for individuals reopen within 90 days. This includes reviewing report and entering into WSA, ISPA and aligning in IRIS. Maintaining the WSA and ISPA tracking upload spreadsheets, making changes and making follow-up phone calls to the case managers or supervisors to ensure all documents are correct before uploading. Easterseals MORC was awarded Metro Detroit and West Michigan 101 Best & Brightest Companies to Work For!